Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

How do I access/restore Firefox aftter it has crashed? Am using IE to ask this question!

  • 2 trả lời
  • 1 gặp vấn đề này
  • 2 lượt xem
  • Trả lời mới nhất được viết bởi user633449

more options

Firefox had been sluggish for a few days; now it will not open. I'm using IE to get these questions to you. I have no idea what to do. The troubleshooting will not download so troubleshooter can be used; the only "help" menu I have access to is for IE.

Firefox had been sluggish for a few days; now it will not open. I'm using IE to get these questions to you. I have no idea what to do. The troubleshooting will not download so troubleshooter can be used; the only "help" menu I have access to is for IE.

Tất cả các câu trả lời (2)

more options

hello, can you launch firefox into safemode by pressing the shift-key while it is launching? if so go to firefox > options > advanced > general and disable hardware acceleration and try to restart the browser normally again afterwards.

more options

\Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.