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New HP desktop w/windows 8 I installed Firefox 3 weeks ago and now it keeps crashing.

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error number bp-a8c56ecf-a687-4cd2-ad54-4a70f21302232/23/20134:53 PM

error number bp-a8c56ecf-a687-4cd2-ad54-4a70f21302232/23/20134:53 PM

Giải pháp được chọn

hello, unfortunately this seems to be a crash that is appearing in firefox 19 on windows 8 with AMD Radeon HD 6XXX/7XXX graphics cards - developers are investigating the causes of it...

the best option probably is to downgrade to the to the former version at the moment until this gets sorted out: Install an older version of Firefox ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/18.0.2/win32/

the auto-update in firefox 18 for the affected systems is now disabled and will be turned back on when a fix is available.

Đọc câu trả lời này trong ngữ cảnh 0

Chi tiết hệ thống bổ sung

Phần bổ trợ đã cài đặt

  • Shockwave Flash 11.5 r502
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.01
  • HP Product Detection Plugin
  • HP Active Check Plugin
  • npFFApi
  • HP Pit Plugin
  • NPWLPG

Ứng dụng

  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:19.0) Gecko/20100101 Firefox/19.0

Thông tin chi tiết

philipp
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5306 giải pháp 23424 câu trả lời
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Giải pháp được chọn

hello, unfortunately this seems to be a crash that is appearing in firefox 19 on windows 8 with AMD Radeon HD 6XXX/7XXX graphics cards - developers are investigating the causes of it...

the best option probably is to downgrade to the to the former version at the moment until this gets sorted out: Install an older version of Firefox ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/18.0.2/win32/

the auto-update in firefox 18 for the affected systems is now disabled and will be turned back on when a fix is available.

hello, unfortunately this seems to be a crash that is appearing in firefox 19 on windows 8 with AMD Radeon HD 6XXX/7XXX graphics cards - developers are investigating the causes of it... the best option probably is to downgrade to the to the former version at the moment until this gets sorted out: [[Install an older version of Firefox]] ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/18.0.2/win32/ the auto-update in firefox 18 for the affected systems is now disabled and will be turned back on when a fix is available.

Người tạo câu hỏi

When we click on either "install older version" or "ftp://..." we don't know what to do with all of those files that come up. Sorry but we are very tech dummies. Please help.

When we click on either "install older version" or "ftp://..." we don't know what to do with all of those files that come up. Sorry but we are very tech dummies. Please help.
philipp
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5306 giải pháp 23424 câu trả lời
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on the ftp link you'd have to choose the folder that corresponds to your language - an even better and simpler solution would be to install the beta version of firefox 20 at the moment which reportedly is not affected by this crash: https://www.mozilla.org/firefox/beta/

on the ftp link you'd have to choose the folder that corresponds to your language - an even better and simpler solution would be to install the beta version of firefox 20 at the moment which reportedly is not affected by this crash: https://www.mozilla.org/firefox/beta/

Người tạo câu hỏi

OK, We installed beta. Do we have to uninstall the old Firefox?

OK, We installed beta. Do we have to uninstall the old Firefox?
philipp
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no, it should have replaced the old program files anyway.

no, it should have replaced the old program files anyway.

Người tạo câu hỏi

Thank you so much for all your help and patience. Martin and Sandy

Thank you so much for all your help and patience. Martin and Sandy