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FF 18.0 Won't even open after update from 17. Crashes in safe mode.

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FF17 updated to 18.0 late last week. Running W7 x64. Since the update I cannot even open FF. Crashes upon opening and all I get is the crash report box. Won't even open in safe mode. Had to roll back to 17. This seems to be happening to nearly everyone at my company.

FF17 updated to 18.0 late last week. Running W7 x64. Since the update I cannot even open FF. Crashes upon opening and all I get is the crash report box. Won't even open in safe mode. Had to roll back to 17. This seems to be happening to nearly everyone at my company.

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Ứng dụng

  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:17.0) Gecko/20100101 Firefox/17.0

Thông tin chi tiết

Roll back to 17.

Người tạo câu hỏi

Looks like they don't have a fix yet for us. Not sure about all versions. Our IT contacted websense support and they told us no.

http://www.websense.com/content/support/library/web/v773/wws_release_notes/rnws77_new.aspx


______________________________ Web Endpoint not supported yet with Firefox 18 Websense Web Security Gateway Anywhere customers using Websense Web Endpoint software should note that Firefox 18 is not yet supported for Web endpoint or Data endpoint clients with TRITON version 7.7.3. This support is planned for the future; customers will be informed when it becomes available. ________________________________

Looks like they don't have a fix yet for us. Not sure about all versions. Our IT contacted websense support and they told us no. http://www.websense.com/content/support/library/web/v773/wws_release_notes/rnws77_new.aspx ______________________________ Web Endpoint not supported yet with Firefox 18 Websense Web Security Gateway Anywhere customers using Websense Web Endpoint software should note that Firefox 18 is not yet supported for Web endpoint or Data endpoint clients with TRITON version 7.7.3. This support is planned for the future; customers will be informed when it becomes available. ________________________________
user633449 1539 giải pháp 10745 câu trả lời
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I'm not sure why they are telling you they don't have a fix, http://fileshare.websense.com/default.asp?t=418478434532&p=1139 is available and has been for some time. If you download that file and install Firefox 19 does it work?

I'm not sure why they are telling you they don't have a fix, http://fileshare.websense.com/default.asp?t=418478434532&p=1139 is available and has been for some time. If you download that file and install Firefox 19 does it work?

Người tạo câu hỏi

Might give it a try, but this link hasn't work for us (service tag was closed). However, IT may be hesitant to install this given that Websense keeps telling us there isn't a solution and there will be quite a few users impacted. If we can get our hands on a file I'll pass it along to IT.

Might give it a try, but this link hasn't work for us (service tag was closed). However, IT may be hesitant to install this given that Websense keeps telling us there isn't a solution and there will be quite a few users impacted. If we can get our hands on a file I'll pass it along to IT.
user633449 1539 giải pháp 10745 câu trả lời
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Websense must be giving you wrong information, I've had dozens of users use that link to download the file, so the websense tech you talked to must not be in the loop.

Websense must be giving you wrong information, I've had dozens of users use that link to download the file, so the websense tech you talked to must not be in the loop.
philipp
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5348 giải pháp 23619 câu trả lời
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that link is dead indeed though

that link is dead indeed though