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Update Firefox to version 17 (the newest version) - Green button link does not work, please help

jnxpti
jnxpti
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Hello, I currently have Firefox version 16.0.2 installed on my laptop with Windows 7.

Every time I attempt to go to the update site (http://www.mozilla.org/en-US/firefox/new/) and click on the green update button, I am sent to the 'Thank you' page, and no download begins.

After that page, it attempts to redirect, I am assuming to the download; URL is https://download.mozilla.org/?product=firefox-17.0.1&os=win&lang=en-US

I receive the following error: Unable to connect - Firefox can't establish a connection to the server at download.mozilla.org.

Please let me know how I can update my Firefox to the latest version. Many thanks. J. Ng

Hello, I currently have Firefox version 16.0.2 installed on my laptop with Windows 7. Every time I attempt to go to the update site (http://www.mozilla.org/en-US/firefox/new/) and click on the green update button, I am sent to the 'Thank you' page, and no download begins. After that page, it attempts to redirect, I am assuming to the download; URL is https://download.mozilla.org/?product=firefox-17.0.1&os=win&lang=en-US I receive the following error: Unable to connect - Firefox can't establish a connection to the server at download.mozilla.org. Please let me know how I can update my Firefox to the latest version. Many thanks. J. Ng

Chi tiết hệ thống bổ sung

Phần bổ trợ đã cài đặt

  • Shockwave Flash 11.4 r402
  • Citrix Online App Detector Plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.9.2 for Mozilla browsers
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • Office Plugin for Netscape Navigator

Ứng dụng

  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0

Thông tin chi tiết

Application Basics
Name
Firefox
Version
16.0.2
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:16.0) Gecko/20100101 Firefox/16.0
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
4
browser.startup.homepage
http://www.google.com
browser.startup.homepage_override.buildID
20121024073032
browser.startup.homepage_override.mstone
16.0.2
extensions.lastAppVersion
16.0.2
gfx.direct3d.prefer_10_1
true
network.cookie.lifetimePolicy
2
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1353964635
places.history.expiration.transient_current_max_pages
104858
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.sanitizeOnShutdown
true
security.warn_viewing_mixed
false
Graphics
Adapter Description
Intel(R) HD Graphics Family
Vendor ID
0x8086
Device ID
0x0126
Adapter RAM
Unknown
Adapter Drivers
igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
Driver Version
8.15.10.2372
Driver Date
4-15-2011
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (Intel(R) HD Graphics Family) -- OpenGL ES 2.0 (ANGLE 1.0.0.1041)
GPU Accelerated Windows
1/1 Direct3D 10
AzureBackend
direct2d
JavaScript
Incremental GC
1
Accessibility
Activated
0
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.2
4.9.2
NSS
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS Util
3.13.6.0
3.13.6.0
NSS SSL
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC
NSS S/MIME
3.13.6.0 Basic ECC
3.13.6.0 Basic ECC

Đóng
Michael Verdi
Michael Verdi 128 giải pháp 857 câu trả lời
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Câu trả lời hữu ích

Thanks for letting us know about this. For now try this direct download link https://ftp.mozilla.org/pub/mozilla.org/firefox/releases/17.0.1/win32/en-US/Firefox%20Setup%2017.0.1.exe

Thanks for letting us know about this. For now try this direct download link https://ftp.mozilla.org/pub/mozilla.org/firefox/releases/17.0.1/win32/en-US/Firefox%20Setup%2017.0.1.exe
dj_1
dj_1 0 giải pháp 1 câu trả lời
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Câu trả lời hữu ích

12/07/2012

Good day,

Same problem until I cleared the 67MB cached web content under:

Tools>Options>Network

It immediately took care of it without a browser restart.

Cheers!

12/07/2012 Good day, Same problem until I cleared the 67MB cached web content under: Tools>Options>Network It immediately took care of it without a browser restart. Cheers!