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pdf files not showing or downloading

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PDF files not downloaded or displayed i Firefox in version 15.0.1. A white blank page is just displayed. This is reported back to me from many users and not just on my computer.

PDF files not downloaded or displayed i Firefox in version 15.0.1. A white blank page is just displayed. This is reported back to me from many users and not just on my computer.

Giải pháp được chọn

Try to disable the Adobe Reader plugin in Firefox (Tools > Add-ons > Plugins) and use the external Adobe Reader application or Preview application instead.

  • Firefox > Preferences > Applications > Adobe PDF document : Use Adobe Reader

PDF files may also be found under another entry like Portable document.

Đọc câu trả lời này trong ngữ cảnh 9

Chi tiết hệ thống bổ sung

Điều này đã xảy ra

Bất cứ khi nào Firefox được mở lên

Điều này bắt đầu khi...

In Firefox version 15.0.1

Phần bổ trợ đã cài đặt

  • Shockwave Flash 11.4 r402
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Adobe® Acrobat® Plug-in for Web Browsers, Version 10.1.4

Ứng dụng

  • Chuỗi đại diện người dùng: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:15.0) Gecko/20100101 Firefox/15.0.1

Thông tin chi tiết

As of recently, my guess is since version 15.0.1, but could be before, it is not possible to download or view a pdf files in Firefox. A white blank page is just displayed. I create website for a living and I have a few of my clients reporting back to me, that their clients cannot download/view pdf's in Firefox. When I check the link to the file in Chrome, Safari etc, then the file is displayed just fine, so I am guessing it is something in Firefox.
I have searched your support forum and I found this article https://support.mozilla.org/en-US/kb/pdf-files-are-blank-and-cant-be-downloaded-mac?as=aaq and I have tried to follow the steps, but there is no pdf type when I search.
But since it is not only on my computer this issue happens, then I guess it could be something in Firefox.
I use macbook OS X 10.8.2.
Cordially
Vayu

the-edmeister
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URL of a page where that happens?

URL of a page where that happens?
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Người tạo câu hỏi

Hi, I can give you a link to one of these files, but as I mentioned, it is happening for several of my clients. http://sukkersheriffen.dk/wordpress/wp-content/uploads/2012/03/1.-kapitel-af-Sukkersheriffen.pdf

Hi, I can give you a link to one of these files, but as I mentioned, it is happening for several of my clients. http://sukkersheriffen.dk/wordpress/wp-content/uploads/2012/03/1.-kapitel-af-Sukkersheriffen.pdf
mmatrix00 0 giải pháp 1 câu trả lời
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Firefox had this problem before and it was an incompatible plug in with not solution other than disable the plug in and download every pdf file to see the document.

It is happening again and is not one particular website is every pdf link on the net.

Fix it this time guys. Firefox is my favorite browser and I am using safari for 2 weeks now.

Firefox had this problem before and it was an incompatible plug in with not solution other than disable the plug in and download every pdf file to see the document. It is happening again and is not one particular website is every pdf link on the net. Fix it this time guys. Firefox is my favorite browser and I am using safari for 2 weeks now.

Được chỉnh sửa bởi mmatrix00 vào

dylankerwick 0 giải pháp 2 câu trả lời
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Hi there. Can I ask what computers you are using? If you are using a Mac then this problem can be easily resolved.

Hi there. Can I ask what computers you are using? If you are using a Mac then this problem can be easily resolved.
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Người tạo câu hỏi

Yes, I am using mac. What's the solution then?

Yes, I am using mac. What's the solution then?
dylankerwick 0 giải pháp 2 câu trả lời
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If you're using a Mac then you can go here: http://mzl.la/LCWQaZ to get the help you need. Hope it helps :)

If you're using a Mac then you can go here: http://mzl.la/LCWQaZ to get the help you need. Hope it helps :)
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Người tạo câu hỏi

I guess you can't see my troubleshooting info? There is also information about what system I use next to my initial post.

Anyway, here is what I wrote in the troubleshooting info:

As of recently, my guess is since version 15.0.1, but could be before, it is not possible to download or view a pdf files in Firefox. A white blank page is just displayed. I create website for a living and I have a few of my clients reporting back to me, that their clients cannot download/view pdf's in Firefox. When I check the link to the file in Chrome, Safari etc, then the file is displayed just fine, so I am guessing it is something in Firefox. I have searched your support forum and I found this article https://support.mozilla.org/en-US/kb/pdf-files-are-blank-and-cant-be-downloaded-mac?as=aaq and I have tried to follow the steps, but there is no pdf type when I search. But since it is not only on my computer this issue happens, then I guess it could be something in Firefox. I use macbook OS X 10.8.2.

I guess you can't see my troubleshooting info? There is also information about what system I use next to my initial post. Anyway, here is what I wrote in the troubleshooting info: As of recently, my guess is since version 15.0.1, but could be before, it is not possible to download or view a pdf files in Firefox. A white blank page is just displayed. I create website for a living and I have a few of my clients reporting back to me, that their clients cannot download/view pdf's in Firefox. When I check the link to the file in Chrome, Safari etc, then the file is displayed just fine, so I am guessing it is something in Firefox. I have searched your support forum and I found this article https://support.mozilla.org/en-US/kb/pdf-files-are-blank-and-cant-be-downloaded-mac?as=aaq and I have tried to follow the steps, but there is no pdf type when I search. But since it is not only on my computer this issue happens, then I guess it could be something in Firefox. I use macbook OS X 10.8.2.
cor-el
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17863 giải pháp 161642 câu trả lời
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Giải pháp được chọn

Try to disable the Adobe Reader plugin in Firefox (Tools > Add-ons > Plugins) and use the external Adobe Reader application or Preview application instead.

  • Firefox > Preferences > Applications > Adobe PDF document : Use Adobe Reader

PDF files may also be found under another entry like Portable document.

Try to disable the Adobe Reader plugin in Firefox (Tools > Add-ons > Plugins) and use the external Adobe Reader application or Preview application instead. *Firefox > Preferences > Applications > Adobe PDF document : Use Adobe Reader PDF files may also be found under another entry like Portable document.
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Câu trả lời hữu ích

Hi Cor-el. Thanks for the tip. Disabling the Adobe plugin in plugin tools worked. I hardly ever use Adobe and always use Preview if possible. However, having to change these settings, to me, seems like a bug in Firefox. None of the other main browsers are not affected by the Adobe plugin. Most people will not have the knowledge or know-how to find this solution and fix the issue on their own, and therefore I think the issue lies in the hands of Firefox.

Thanks for your help on this.

Cordially Vayu

Hi Cor-el. Thanks for the tip. '''Disabling the Adobe plugin in plugin tools worked'''. I hardly ever use Adobe and always use Preview if possible. However, having to change these settings, to me, seems like a bug in Firefox. None of the other main browsers are not affected by the Adobe plugin. Most people will not have the knowledge or know-how to find this solution and fix the issue on their own, and therefore I think the issue lies in the hands of Firefox. Thanks for your help on this. Cordially Vayu
jgaryellison 0 giải pháp 1 câu trả lời
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I tried several of the solutions without success. Finally, I clicked Help->Troubleshooting information, and the little Reset Firefox button on the upper right hand side of the screen.

The reset removed all of my add-ons, but I was then able to reset the pdf reader (Preferences->Applications; search "pdf") which was not present before.

I also added on the recommended pdf viewer (https://github.com/mozilla/pdf.js/) which did not work before but does now.

All my bookmarks were preserved. I only need to decide which add-ons to reload.

I tried several of the solutions without success. Finally, I clicked Help->Troubleshooting information, and the little Reset Firefox button on the upper right hand side of the screen. The reset removed all of my add-ons, but I was then able to reset the pdf reader (Preferences->Applications; search "pdf") which was not present before. I also added on the recommended pdf viewer (https://github.com/mozilla/pdf.js/) which did not work before but does now. All my bookmarks were preserved. I only need to decide which add-ons to reload.

Được chỉnh sửa bởi jgaryellison vào

cor-el
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17863 giải pháp 161642 câu trả lời
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You can disable the Adobe Reader plugin in Firefox (Tools > Add-ons > Plugins) and use the external Adobe Reader application or Preview application instead.

  • Firefox > Preferences > Applications > Adobe PDF document : Use Adobe Reader

PDF files may also be found under another entry like Portable document.

You can disable the Adobe Reader plugin in Firefox (Tools > Add-ons > Plugins) and use the external Adobe Reader application or Preview application instead. *Firefox > Preferences > Applications > Adobe PDF document : Use Adobe Reader PDF files may also be found under another entry like Portable document. *https://support.mozilla.org/kb/change-firefox-behavior-when-open-file
Funkyecat 1 giải pháp 46 câu trả lời
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Câu trả lời hữu ích

PDF not working-Black screen. May sites coming in messed up. Search function in ADDINS poor, does not find anything just putting in single wooed ie PDF vs. PDF Reader or Lasspass Vs. Lastpass Password Manager.

Have to use Chrome for most of my work.

From using FF from verion3.0 or earlier it is not getting any better, only slightly faster.

PDF not working-Black screen. May sites coming in messed up. Search function in ADDINS poor, does not find anything just putting in single wooed ie PDF vs. PDF Reader or Lasspass Vs. Lastpass Password Manager. Have to use Chrome for most of my work. From using FF from verion3.0 or earlier it is not getting any better, only slightly faster.
bobcoe 0 giải pháp 2 câu trả lời
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To suggest we reinstall or disable the Adobe Reader plugin is not helpful for visitors to our site who have no idea why the pdfs look wrong. And most viewers seem to be ignoring the yellow alert bar that appears above the window "displaying" the pdf.

I suggest that the Firefox team should disable the plugin in the next build.

To suggest we reinstall or disable the Adobe Reader plugin is not helpful for visitors to our site who have no idea why the pdfs look wrong. And most viewers seem to be ignoring the yellow alert bar that appears above the window "displaying" the pdf. I suggest that the Firefox team should disable the plugin in the next build.