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Firefox crashes

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Firefox repeatedly crashes, even in safe mode. I can not type anything, it immediately crashes upon opening. I have tried uninstalling twice with AppCleaner, have gone through several forums and troubleshooting steps, and nothing seems to work. I have listed a few of the Crash IDs below, I actually have many more crash reports aside from these, but I was not able to type them all in. Everything else on my mac works except this. I have been having to use Google Chrome browser, which works fine, but I prefer Firefox. Please help, thank you in advance.

Firefox repeatedly crashes, even in safe mode. I can not type anything, it immediately crashes upon opening. I have tried uninstalling twice with AppCleaner, have gone through several forums and troubleshooting steps, and nothing seems to work. I have listed a few of the Crash IDs below, I actually have many more crash reports aside from these, but I was not able to type them all in. Everything else on my mac works except this. I have been having to use Google Chrome browser, which works fine, but I prefer Firefox. Please help, thank you in advance.

Giải pháp được chọn

Thank you Alice, I managed to finally resolve this after much frustration. I right clicked on the Firefox icon, then Get Info. The box for "Open in 32-bit mode" was checked. I UNchecked it, restarted Firefox and everything has been working fine.

Đọc câu trả lời này trong ngữ cảnh 1

Chi tiết hệ thống bổ sung

ID sự cố

bp-38c77d0e-7049-4398-af71-578742120720, bp-7e9087df-ea67-4a70-9713-d26da2120720, bp-66e4ca1f-e94d-40ae-a9ea-c42b22120720, bp-babb39c0-bd48-40eb-bc04-92acb2120720, bp-003135b4-9eb5-479c-abe7-9bdef2120720

Ứng dụng

  • Chuỗi đại diện người dùng: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_7_4) AppleWebKit/536.11 (KHTML, like Gecko) Chrome/20.0.1132.57 Safari/536.11

Thông tin chi tiết

AliceWyman
  • Moderator
240 giải pháp 2594 câu trả lời
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Câu trả lời hữu ích

Here are a couple of the crash reports from the crash IDs you furnished:

https://crash-stats.mozilla.com/report/index/38c77d0e-7049-4398-af71-578742120720 
Firefox 14.0.1 Crash Report [@ nsGetServiceByContractIDWithError::operator() ]
  
https://crash-stats.mozilla.com/report/index/003135b4-9eb5-479c-abe7-9bdef2120720 
Firefox 14.0.1 Crash Report [@ mozilla::browser::DirectoryProvider::GetFiles ] 

There weren't any bug reports listed but maybe someone here will see something helpful in the reports.

The only thing I can suggest is to check here for possible ideas:

http://kb.mozillazine.org/Firefox_crashes#Crash_when_starting_Firefox

Here are a couple of the crash reports from the crash IDs you furnished: https://crash-stats.mozilla.com/report/index/38c77d0e-7049-4398-af71-578742120720 Firefox 14.0.1 Crash Report [@ nsGetServiceByContractIDWithError::operator() ] https://crash-stats.mozilla.com/report/index/003135b4-9eb5-479c-abe7-9bdef2120720 Firefox 14.0.1 Crash Report [@ mozilla::browser::DirectoryProvider::GetFiles ] There weren't any bug reports listed but maybe someone here will see something helpful in the reports. The only thing I can suggest is to check here for possible ideas: http://kb.mozillazine.org/Firefox_crashes#Crash_when_starting_Firefox

Giải pháp được chọn

Thank you Alice, I managed to finally resolve this after much frustration. I right clicked on the Firefox icon, then Get Info. The box for "Open in 32-bit mode" was checked. I UNchecked it, restarted Firefox and everything has been working fine.

Thank you Alice, I managed to finally resolve this after much frustration. I right clicked on the Firefox icon, then Get Info. The box for "Open in 32-bit mode" was checked. I UNchecked it, restarted Firefox and everything has been working fine.
AliceWyman
  • Moderator
240 giải pháp 2594 câu trả lời
Được đăng

Hey, that's great! Thanks for posting back with what fixed it.

Hey, that's great! Thanks for posting back with what fixed it.