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Firefox does not trust any secure connections/certificates

Được đăng

I have just updated to the newest version of firefox and now whenever I visit a secure website I am told it is an untrusted connection and have to add an exception to visit it. When viewing the certificate it states it cannot be verified for unknown reasons.

This is happening with all websites including reputable sites like Google or Facebook.

I have tried a few things I found on the web but the posts were all quite old and didn't solve the problem so would appreciate any help I can get

I have just updated to the newest version of firefox and now whenever I visit a secure website I am told it is an untrusted connection and have to add an exception to visit it. When viewing the certificate it states it cannot be verified for unknown reasons. This is happening with all websites including reputable sites like Google or Facebook. I have tried a few things I found on the web but the posts were all quite old and didn't solve the problem so would appreciate any help I can get

Giải pháp được chọn

Also, it looks like the ESET AV is intercepting the secure traffic. If ESET has an option to install its root certificate into Firefox you can try that. You can also temporarily check by trying to disable HTTPS scanning in ESET. The ESET support would also be helpful.

Đọc câu trả lời này trong ngữ cảnh 1

Chi tiết hệ thống bổ sung

Điều này đã xảy ra

Bất cứ khi nào Firefox được mở lên

Điều này bắt đầu khi...

I updated firefox

Phần bổ trợ đã cài đặt

  • Google Update
  • Shockwave Flash 11.3 r300
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.5.1 for Mozilla browsers
  • BlackBerry WebSL Browser Plug-In
  • GEPlugin
  • 5.1.10411.0
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.3
  • iTunes Detector Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe Shockwave for Director Netscape plug-in, version 11.6.3.633
  • Version 1.1.11, copyright 1996-2011 The VideoLAN Teamhttp://www.videolan.org/
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Ứng dụng

  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:14.0) Gecko/20100101 Firefox/14.0.1

Thông tin chi tiết

Application Basics
Name
Firefox
Version
14.0.1
User Agent
Mozilla/5.0 (Windows NT 6.1; WOW64; rv:14.0) Gecko/20100101 Firefox/14.0.1
Profile Folder
Show Folder
Enabled Plugins
about:plugins
Build Configuration
about:buildconfig
Crash Reports
about:crashes
Memory Use
about:memory
Extensions
Name
Version
Enabled
ID
IDM CC
7.2.8
false
mozilla_cc@internetdownloadmanager.com
Skype Click to Call
5.9.0.9216
false
{82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
Important Modified Preferences
Name
Value
browser.cache.disk.capacity
1048576
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size_cached_value
1048576
browser.places.smartBookmarksVersion
4
browser.startup.homepage_override.buildID
20120713134347
browser.startup.homepage_override.mstone
14.0.1
extensions.lastAppVersion
14.0.1
network.cookie.prefsMigrated
true
places.history.expiration.transient_current_max_pages
78419
privacy.donottrackheader.enabled
true
privacy.sanitize.migrateFx3Prefs
true
security.disable_button.openCertManager
false
Graphics
Adapter Description
ATI Mobility Radeon HD 5470
Vendor ID
0x1002
Device ID
0x68e0
Adapter RAM
512
Adapter Drivers
aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Driver Version
8.743.2.5000
Driver Date
3-15-2011
Direct2D Enabled
true
DirectWrite Enabled
true (6.1.7601.17789)
ClearType Parameters
ClearType parameters not found
WebGL Renderer
Google Inc. -- ANGLE (ATI Mobility Radeon HD 5470) -- OpenGL ES 2.0 (ANGLE 1.0.0.1041)
GPU Accelerated Windows
1/1 Direct3D 10
AzureBackend
direct2d
JavaScript
Incremental GC
1
Library Versions
Expected minimum version
Version in use
NSPR
4.9
4.9
NSS
3.13.5.0 Basic ECC
3.13.5.0 Basic ECC
NSS Util
3.13.5.0
3.13.5.0
NSS SSL
3.13.5.0 Basic ECC
3.13.5.0 Basic ECC
NSS S/MIME
3.13.5.0 Basic ECC
3.13.5.0 Basic ECC

dumdidadida 155 giải pháp 1440 câu trả lời
Được đăng

Hi,

Please also try deleting the cert8.db file in the Firefox Profile Folder after exiting Firefox. You can also open the profile folder via Firefox Help (Alt + H) > Troubleshooting Information > Show Folder.

Firefox Profile Folder & Files

You can also consider the Reset Firefox feature via Help (Alt + H) > Troubleshooting Information.

If you have security software, you may have to fully re-trust the updated Firefox and its processes/files. Please see this for common configurations.

AV/Firewalls Configuration

Hi, Please also try deleting the '''cert8.db''' file in the [http://kb.mozillazine.org/Profile_folder Firefox Profile Folder] after exiting Firefox. You can also open the profile folder via Firefox '''Help''' ('''Alt''' + '''H''') > '''Troubleshooting Information''' > '''Show Folder'''. [http://kb.mozillazine.org/Profile_folder_-_Firefox Firefox Profile Folder & Files] You can also consider the [https://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems Reset Firefox] feature via '''Help''' ('''Alt''' + '''H''') > '''Troubleshooting Information'''. If you have security software, you may have to fully re-trust the updated Firefox and its processes/files. Please see [https://support.mozilla.org/en-US/kb/Firewalls this] for common configurations. [http://kb.mozillazine.org/Firewalls AV/Firewalls Configuration]
Được đăng

Người tạo câu hỏi

Thanks for the reply, I tried all of your suggestions with no luck. I still get the warning messages and am required to add an exception to get onto the website.

Thanks for the reply, I tried all of your suggestions with no luck. I still get the warning messages and am required to add an exception to get onto the website.
dumdidadida 155 giải pháp 1440 câu trả lời
Được đăng

Câu trả lời hữu ích

Can you please create a screenshot of the error and also the certificates you're seeing by following the guide mentioned at How do I create a screenshot of my problem?.

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. You really help us to visualize the problem.

Can you please create a screenshot of the error and also the certificates you're seeing by following the guide mentioned at [[How do I create a screenshot of my problem?]]. Once you've done this, attach the saved screenshot file to your forum post by clicking the '''Browse...''' button below the ''Post your reply'' box. You really help us to visualize the problem.
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Câu trả lời hữu ích

Here is an example from a bank's website but i receive similar errors on all secure servers

Here is an example from a bank's website but i receive similar errors on all secure servers
the-edmeister
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5411 giải pháp 40301 câu trả lời
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Check the data and time in Windows to make sure the year is set correctly.

Check the data and time in Windows to make sure the year is set correctly.
dumdidadida 155 giải pháp 1440 câu trả lời
Được đăng

Giải pháp được chọn

Also, it looks like the ESET AV is intercepting the secure traffic. If ESET has an option to install its root certificate into Firefox you can try that. You can also temporarily check by trying to disable HTTPS scanning in ESET. The ESET support would also be helpful.

Also, it looks like the ESET AV is intercepting the secure traffic. If ESET has an option to install its root certificate into Firefox you can try that. You can also temporarily check by trying to disable HTTPS scanning in ESET. The [http://kb.eset.com/ ESET support] would also be helpful.
Được đăng

Người tạo câu hỏi

I just had a look in the ESET advanced setup and changed a setting and everything now seems to be working fine. I set it to 'Do not use HTTPS protocol checking'

Has this resolved my issue? Or disabled a layer of security that I should try and fix?

I just had a look in the ESET advanced setup and changed a setting and everything now seems to be working fine. I set it to 'Do not use HTTPS protocol checking' Has this resolved my issue? Or disabled a layer of security that I should try and fix?
dumdidadida 155 giải pháp 1440 câu trả lời
Được đăng

I think you should definitely try to fix it, because even reputable sites including their HTTPS versions have been known to be compromised. Most probably ESET may have an option, or would have automatically installed its root certificate into Firefox, but it may have been corrupted. You can try to check the options in ESET to reinstall, or you may also be able to Import it manually via Firefox Tools (Alt + T) > Options > Advanced > Encryption > View Certificates > Authorities. The ESET support would also be helpful.

Options

I think you should definitely try to fix it, because even reputable sites including their HTTPS versions have been known to be compromised. Most probably ESET may have an option, or would have automatically installed its root certificate into Firefox, but it may have been corrupted. You can try to check the options in ESET to reinstall, or you may also be able to '''Import '''it manually via Firefox '''Tools '''('''Alt '''+ '''T''') > '''Options '''> [https://support.mozilla.org/en-US/kb/Options%20window%20-%20Advanced%20panel?as=u Advanced] > '''Encryption '''> '''View Certificates''' > '''Authorities'''. The ESET support would also be helpful. [https://support.mozilla.org/en-US/kb/Options%20window Options]
Được đăng

Người tạo câu hỏi

I think i have managed to enable it again and install the root certificate. Although i did reset ESET to its defult settings during this process and SSL filtering was disabled by defult.

Everything seems to be working as it should now so thanks very much for your help :)

I think i have managed to enable it again and install the root certificate. Although i did reset ESET to its defult settings during this process and SSL filtering was disabled by defult. Everything seems to be working as it should now so thanks very much for your help :)
dumdidadida 155 giải pháp 1440 câu trả lời
Được đăng

No problem :)

No problem :)