Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

When accessing my email on the Comcast homepage I cannot exit the preview email page.

  • 2 trả lời
  • 12 gặp vấn đề này
  • 9 lượt xem
  • Trả lời mới nhất được viết bởi NosmoKing

more options

I open the Firefox browser and my homepage opens as (My Comcast) which is normal. I open my email from this page and the preview page automatically opens for access to email, voice mail, etc. At this point I cannot retrieve or access anything from this preview page. I can exit to the home page but that is all. I tried technical support from comcast, but after 2 hours they could not help. They suggested the bug was some conflict between Firefox and the comcast email program.

I open the Firefox browser and my homepage opens as (My Comcast) which is normal. I open my email from this page and the preview page automatically opens for access to email, voice mail, etc. At this point I cannot retrieve or access anything from this preview page. I can exit to the home page but that is all. I tried technical support from comcast, but after 2 hours they could not help. They suggested the bug was some conflict between Firefox and the comcast email program.

Giải pháp được chọn

Change your Xfinity Connect preference to Connect Lite. If you can't open the Preferences from the Inbox Preview page using Firefox, make that change using IE.

It worked fine last spring when Comcast first rolled out the update from Comcast Zimbra to Xfinity Connect, but later during the summer they "fixed" something and broke that Inbox Preview page for Firefox users.

Đọc câu trả lời này trong ngữ cảnh 👍 1

Tất cả các câu trả lời (2)

more options

Giải pháp được chọn

Change your Xfinity Connect preference to Connect Lite. If you can't open the Preferences from the Inbox Preview page using Firefox, make that change using IE.

It worked fine last spring when Comcast first rolled out the update from Comcast Zimbra to Xfinity Connect, but later during the summer they "fixed" something and broke that Inbox Preview page for Firefox users.

more options

Thanks edmeister! Your the man! That solved the problem. It's amazing the Xfinity tech could not resolve the problem.

P.S. Have you folks heard Xfinity is trying to sell a tech support service.................yeah, right!!