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Firefox crashes

  • 2 trả lời
  • 10 gặp vấn đề này
  • 6 lượt xem
  • Trả lời mới nhất được viết bởi cor-el

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Winxp xp3, all updates, I believe Firefox 7. This issue is on another pc. When trying to click on any Firefox icon (desktop, quick launch, start - all programs.) Was working before and now suddenly get this error: "Firefox.exe -Entry Point Not Found The procedure entry point ?ParseJSONWithReviver@js@@YAHPAUJSContext@@PBGIABVValue@PAV31@W4DecodingMode@@@Z could not be located in the dynamic link library mozjs.dll." After the error popped up I clicked ok and it came up with the "Microsoft do you want to post this crash notification", not the Mozilla Crash Report". I click no on the Microsoft crash report...and I still can't get it it to open. I have restarted and shutdown to try to get it to work. I haven't found anything like it on line. I can see how to get to the crash report on my pc but not on hers because it brings up the Microsoft one. I'm not ready to uninstall it unless I've exhausted all other ways to fix it.

Được chỉnh sửa bởi kfasso vào

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Exactly same issue, same OS same firefox version. Replaced dll - no good Uninstalled & reinstalled v 7.0.1 - no good Uninstalled & reinstalled v 6.0.1 - issue gone.

Have switched off auto update and await news of new version without issue.

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In cases like that you always need to do a clean reinstall.
Uninstall the currently installed version and delete the Firefox program folder to remove any leftover files.


  • Uninstall your current Firefox version.
  • Do not remove personal data when you uninstall the current version or you lose your bookmarks and other data in the profile folder.
  • Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
  • It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.

Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.