Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

Last several upgrades, I cannot PRINT. Nothing happens! Wife can print, same home network, with older version.

  • 2 trả lời
  • 2 gặp vấn đề này
  • 13 lượt xem
  • Trả lời mới nhất được viết bởi rsmg

more options

Neither the menu Print nor Ctrl-P will bring up a print dialog from FF. My other programs work fine. This started a couple of months ago. I update whenever possible and go to Beta as requested. Shows I'm in 6.0 and the "Beta Update Channel".

Just now, I pasted that diagnostic info and saw that advice! OH!!

Tất cả các câu trả lời (2)

more options

Disable the HP Smart Web Printing add-on and see if that is the cause.
If not, try the reset described here:
http://kb.mozillazine.org/Problems_printing_web_pages#Reset_printer

more options

Thank you, Edmeister! That HP software has been useless since the day it was installed. I don't much use that printer, now, but, when FF was printing, it would print to either network printer, as selected, when that dialog used to pop up.

SINCE posting my problem, I have determined that I can "work around" by rebooting FF in Safe Mode with none of the add-ons. I tried deleting a couple I suspected but that hasn't helped, so far. Some, as you know, don't seem delete-able unless, maybe, through Windows. So, I'll keep experimenting until I can identify which one is causing my print dialog not to appear at all. Guess I'm the only one in America with this problem!  :/