X
Nhấn vào đây để đến phiên bản di động của trang web.

Diễn đàn trợ giúp

Websites like Youtube always tell me I must upgrade my Firefox, as the one I have is not supported. But I have 3.6, and have uninstalled and reinstalled twice now. What can I do?

Được đăng

For example, Youtube says: "Your browser is no longer supported. Please upgrade to a modern browser. "

However when I go to Help > About Mozilla Firefox, it says that I have version 3.6.13.

Usually I just deal with these annoying messages, but I'm currently being blocked out of a database I need to access because of this issue, so I really need help!

Thanks!

For example, Youtube says: "Your browser is no longer supported. Please upgrade to a modern browser. " However when I go to Help > About Mozilla Firefox, it says that I have version 3.6.13. Usually I just deal with these annoying messages, but I'm currently being blocked out of a database I need to access because of this issue, so I really need help! Thanks!

Giải pháp được chọn

This can happen if you have an incorrect user agent string (identifies the version of Firefox). Some add-ons modify the user agent string causing it to show an old version of Firefox even if you have the latest version installed.

You need to reset the user agent string so that it will correctly identify the version of Firefox that you have installed, for details of how to do that see https://support.mozilla.com/kb/Websites+or+add-ons+incorrectly+report+incompatible+browser

Đọc câu trả lời này trong ngữ cảnh 4

Chi tiết hệ thống bổ sung

Các trang web bị ảnh hưởng

http://

Phần bổ trợ đã cài đặt

  • Shockwave Flash 10.1 r102
  • npunagi2
  • Adobe Acrobat Plug-In Version 7.00 for Netscape
  • 6.0.12.1483
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • DivX Web Player
  • npdivxplayerplugin
  • Office Plugin for Netscape Navigator
  • Adobe Shockwave for Director Netscape plug-in, version 10.2
  • iTunes Detector Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Default Plug-in
  • GEPlugin
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • Google Update
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object
  • Npdsplay dll

Ứng dụng

  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.13) Gecko/20101203 Firefox/1.5.0.9 (.NET CLR 3.5.30729)

Thông tin chi tiết

Application Basics
Name
Firefox
Version
3.6.13
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Tabbrowser Preferences
1.2.8.8
false
{9b9d2aaa-ae26-4447-a7a1-633a32b19ddd}
IE Tab
1.3.3.20070528
false
{77b819fa-95ad-4f2c-ac7c-486b356188a9}
Microsoft .NET Framework Assistant
1.1
true
{20a82645-c095-46ed-80e3-08825760534b}
AVG Safe Search
10.0.0.1178
true
{3f963a5b-e555-4543-90e2-c3908898db71}
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days.mirror
180
browser.places.importBookmarksHTML
false
browser.places.smartBookmarksVersion
2
browser.startup.homepage
www.google.ca
browser.startup.homepage_override.mstone
rv:1.9.2.13
extensions.lastAppVersion
3.6.13
general.useragent.extra.firefox
Firefox/1.5.0.9
general.useragent.extra.microsoftdotnet
(.NET CLR 3.5.30729)
keyword.URL
http://ca.search.yahoo.com/search?ei=utf-8&fr=megaup&p=
network.cookie.prefsMigrated
true
places.last_vacuum
1296861139
privacy.clearOnShutdown.passwords
true
privacy.item.cookies
true
privacy.item.passwords
true
privacy.sanitize.migrateFx3Prefs
true
security.warn_viewing_mixed
false

John99 971 giải pháp 13138 câu trả lời
Được đăng

I have just randomly selected a YouTube page with video content and it played ok for me. ( I have Flash Player installed)

The latest current version of firefox is 3.6.15, so there is another update you may be able to download. I also note there are a couple of articles about YouTube, one of which suggests that YouTube are testing a proprietary codec that firfox does not natively support.

I have just randomly selected a YouTube page with video content and it played ok for me. ( I have Flash Player installed) The latest current version of firefox is 3.6.15, so there is another update you may be able to download. I also note there are a couple of articles about YouTube, one of which suggests that YouTube are testing a proprietary codec that firfox does not natively support. * [[Youtube HTML5 does not work in Firefox]] *[[Firefox crashes when viewing Youtube videos]]

Người tạo câu hỏi

Thanks, but actually it's not just Youtube that does this for me, and it's not just videos either, so I don't think it's a problem with that. Right now I'm trying to access the Factiva.com news database, and it's giving me the same error, which makes me think it must be an issue with my Firefox not being recognized as above a 3.0 (which is what the site says is the minimum required). I'm just not sure why this would be the case, and what I can do to have websites recognize that my browser is indeed upgraded.

Thanks, but actually it's not just Youtube that does this for me, and it's not just videos either, so I don't think it's a problem with that. Right now I'm trying to access the Factiva.com news database, and it's giving me the same error, which makes me think it must be an issue with my Firefox not being recognized as above a 3.0 (which is what the site says is the minimum required). I'm just not sure why this would be the case, and what I can do to have websites recognize that my browser is indeed upgraded.
TonyE
  • Moderator
1044 giải pháp 8863 câu trả lời
Được đăng

Giải pháp được chọn

This can happen if you have an incorrect user agent string (identifies the version of Firefox). Some add-ons modify the user agent string causing it to show an old version of Firefox even if you have the latest version installed.

You need to reset the user agent string so that it will correctly identify the version of Firefox that you have installed, for details of how to do that see https://support.mozilla.com/kb/Websites+or+add-ons+incorrectly+report+incompatible+browser

This can happen if you have an incorrect user agent string (identifies the version of Firefox). Some add-ons modify the user agent string causing it to show an old version of Firefox even if you have the latest version installed. You need to reset the user agent string so that it will correctly identify the version of Firefox that you have installed, for details of how to do that see https://support.mozilla.com/kb/Websites+or+add-ons+incorrectly+report+incompatible+browser

Người tạo câu hỏi

That solved it, thanks so much!!

That solved it, thanks so much!!
spaghettihead 0 giải pháp 3 câu trả lời
Được đăng

I tried your suggestion but the "reset" option was greyed out. Vidxden videos do not play for me anymore since upgrading to 3.6.14 and 3.6.15 before that they played great. Vidxden hangs f/f everytime making it impossible to use at all which is really annoying as it's my main preference. I did notice however upon searching only "user" in the filter box that "extensions.update.notifyUser" was listed in bold as false. What does that mean??

I have f/f mac os x.

I tried your suggestion but the "reset" option was greyed out. Vidxden videos do not play for me anymore since upgrading to 3.6.14 and 3.6.15 before that they played great. Vidxden hangs f/f everytime making it impossible to use at all which is really annoying as it's my main preference. I did notice however upon searching only "user" in the filter box that "extensions.update.notifyUser" was listed in bold as false. What does that mean?? I have f/f mac os x.