Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

why when i click file; then i click file open does it go back to the screensaver?

  • 2 trả lời
  • 11 gặp vấn đề này
  • 13 lượt xem
  • Trả lời mới nhất được viết bởi lightninwillie

more options

In the upper left hand corner is the word File; when I click on it and instead of opening my files it goes back to the screen saver where I have to click Mozilla to start all over again. This is a recent problem.

Giải pháp được chọn

It sounds as though "something" has become corrupted. This can be the result of an add-on, or it might be that reinstalling Firefox will help. Here are some diagnostic suggestions:

First, make a backup of your computer for safekeeping. To back up Firefox, see Backing up your information.

Next, try starting Firefox in Firefox Safe Mode. Be careful not to "reset" anything permanently if you didn't back up.

Does that fix it? If not, try creating a new (blank) profile: Managing profiles.

If the new profile works, then you either can work to track down the problem with your old profile, or move key settings like bookmarks from your damaged profile to the new profile, see: Recovering important data from an old profile.

Hope this helps.

Đọc câu trả lời này trong ngữ cảnh 👍 0

Tất cả các câu trả lời (2)

more options

Giải pháp được chọn

It sounds as though "something" has become corrupted. This can be the result of an add-on, or it might be that reinstalling Firefox will help. Here are some diagnostic suggestions:

First, make a backup of your computer for safekeeping. To back up Firefox, see Backing up your information.

Next, try starting Firefox in Firefox Safe Mode. Be careful not to "reset" anything permanently if you didn't back up.

Does that fix it? If not, try creating a new (blank) profile: Managing profiles.

If the new profile works, then you either can work to track down the problem with your old profile, or move key settings like bookmarks from your damaged profile to the new profile, see: Recovering important data from an old profile.

Hope this helps.

more options

Thank you for your help! I did what you said and it works perfectly now. I couldn't add stuff to our website...grief! I'm a guitar player learning to play computer. check our site: lightninwillie.com