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Amazon "Customers Who Bought This Item Also Bought" feature not working properly

Được đăng

The Amazon "Customers Who Bought This Item Also Bought" feature has stopped working for me recently, I have however noticed that if I click on the arrow to go to the next suggestions and the open my All in one sidebar the next suggestions load

URL of affected sites

http://http://www.amazon.co.uk/

The Amazon "Customers Who Bought This Item Also Bought" feature has stopped working for me recently, I have however noticed that if I click on the arrow to go to the next suggestions and the open my All in one sidebar the next suggestions load == URL of affected sites == http://http://www.amazon.co.uk/

Giải pháp được chọn

I had the same problem on amazon.com and amazon.co.uk (none of the recommendations carousels worked; they were blank or the arrows for browsing did not work).

Wiping cookies and cache and fiddling with add-ons did nothing.

Toggling dom.storage to "true" (it was "false") in about:config solved the problem.

I cannot remember why it was set to "false", but I have a niggling suspicion it might have been a part of some forgotten "Speed-Up-Firefox" scheme from long ago.

Đọc câu trả lời này trong ngữ cảnh 0

Chi tiết hệ thống bổ sung

Phần bổ trợ đã cài đặt

  • -IE Tab 2 Plug-in for Mozilla/Firefox
  • np-mswmp
  • Foxit Reader Plug-In For Firefox and Netscape
  • Default Plug-in
  • Shockwave Flash 10.0 r45
  • 3.0.50106.0
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Version 0.9.16, copyright 2008-2010 Veetle Inchttp://www.veetle.com/
  • Version 0.9.16, Copyright 2006-2009 Veetle Inchttp://www.veetle.com/
  • Version 0.9.16, copyright 2006-2010 Veetle Inchttp://www.veetle.com/

Ứng dụng

  • Chuỗi đại diện người dùng: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-GB; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3 (.NET CLR 3.5.30729)

Thông tin chi tiết

Application Basics
Name
Firefox
Version
3.6.3
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
Adblock Plus
1.2
true
Adblock Plus: Element Hiding Helper
1.0.6
true
elemhidehelper@adblockplus.org
All-in-One Sidebar
0.7.11
true
{097d3191-e6fa-4728-9826-b533d755359d}
Autofill Forms
0.9.5.2
true
autofillForms@blueimp.net
AutoPager
0.6.1.6
true
autopager@mozilla.org
Better Gmail 2
1.1.1
true
bettergmail2@ginatrapani.org
BetterPrivacy
1.47.4
true
British English Dictionary
1.19
true
en-GB@dictionaries.addons.mozilla.org
ColorfulTabs
4.6
true
{0545b830-f0aa-4d7e-8820-50a4629a56fe}
CuteMenus2
3.1
true
{71C54606-83ED-4ea6-9315-1AAB29466D33}
eBay Sidebar for Firefox
2.0.4
true
{62760FD6-B943-48C9-AB09-F99C6FE96088}
Fast Dial
2.23b1
true
fastdial@telega.phpnet.us
Favicon Picker 3
0.5
true
{446c03e0-2c35-11db-a98b-0800200c9a67}
FaviconizeTab
1.0.1
true
faviconizetab@espion.just-size.jp
FfChrome
1.7
true
{9bc51d13-3849-4541-a69c-da418934ca05}
Firesizer
1.0
true
{04426594-bce6-4705-b811-bcdba2fd9c7b}
Greasemonkey
0.8.20100408.6
true
IdentFavIcon
0.3.2
true
identfavicon@david.hanak.hu
IDM CC
6.9.7
true
mozilla_cc@internetdownloadmanager.com
Image Toolbar
0.6.8
true
Linkification
1.3.8
true
{35106bca-6c78-48c7-ac28-56df30b51d2a}
nzbdStatus
1.0.15
true
sabnzbdstatus@dq5studios.com
Organize Status Bar
0.6.4
true
{35106bca-6c78-48c7-ac28-56df30b51d2c}
SkipScreen
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true
SkipScreen@SkipScreen
Stylish
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{46551EC9-40F0-4e47-8E18-8E5CF550CFB8}
Tab Scope
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true
tabscope@xuldev.org
Personas
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true
personas@christopher.beard
IE Tab 2 (FF 3.6+)
2.5.10.1
true
{1BC9BA34-1EED-42ca-A505-6D2F1A935BBB}
Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.history_expire_days.mirror
180
browser.places.smartBookmarksVersion
2
browser.startup.homepage
chrome://fastdial/content/fastdial.html
browser.startup.homepage_override.mstone
rv:1.9.2.3
dom.max_chrome_script_run_time
600
dom.storage.enabled
false
extensions.lastAppVersion
3.6.3
general.useragent.extra.betterprivacy
general.useragent.extra.microsoftdotnet
(.NET CLR 3.5.30729)
network.cookie.prefsMigrated
true
places.last_vacuum
1273837510
print.print_printer
hp deskjet 990c
print.printer_hp_deskjet_990c.print_bgcolor
false
print.printer_hp_deskjet_990c.print_bgimages
false
print.printer_hp_deskjet_990c.print_command
print.printer_hp_deskjet_990c.print_downloadfonts
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print.printer_hp_deskjet_990c.print_edge_right
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print.printer_hp_deskjet_990c.print_edge_top
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print.printer_hp_deskjet_990c.print_margin_top
0.5
print.printer_hp_deskjet_990c.print_oddpages
true
print.printer_hp_deskjet_990c.print_orientation
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print.printer_hp_deskjet_990c.print_pagedelay
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print.printer_hp_deskjet_990c.print_paper_data
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print.printer_hp_deskjet_990c.print_paper_size_type
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print.printer_hp_deskjet_990c.print_paper_size_unit
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print.printer_hp_deskjet_990c.print_shrink_to_fit
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print.printer_hp_deskjet_990c.print_unwriteable_margin_bottom
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print.printer_hp_deskjet_990c.print_unwriteable_margin_right
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print.printer_hp_deskjet_990c.print_unwriteable_margin_top
0
privacy.popups.showBrowserMessage
false
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
2
security.warn_viewing_mixed
false

Morbus 135 giải pháp 2340 câu trả lời
Được đăng

Hello Peter.

Try reading this: http://support.mozilla.com/en-US/kb/Websites+look+wrong

In any case, you may be having a problem with some extension or plugin that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?

Hello Peter. Try reading this: http://support.mozilla.com/en-US/kb/Websites+look+wrong In any case, you may be having a problem with some extension or plugin that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?

Người tạo câu hỏi

Hi Morbus

Thanks for your quick response.

I have tried running with my add-ons disabled but I still get the same behaviour, also I tried the various suggestion from the page you suggested but they have not cured my problem unfortunately.

Cheers

Peter

Hi Morbus Thanks for your quick response. I have tried running with my add-ons disabled but I still get the same behaviour, also I tried the various suggestion from the page you suggested but they have not cured my problem unfortunately. Cheers Peter
cor-el
  • Top 10 Contributor
  • Moderator
17416 giải pháp 157344 câu trả lời
Được đăng

Câu trả lời hữu ích

Try to clear the Amazon cookies. "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"

See http://kb.mozillazine.org/Cookies

Try to clear the Amazon cookies. "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies" See http://kb.mozillazine.org/Cookies

Người tạo câu hỏi

Hi Cor-el

Thanks for the suggestion.

I have tried removing the Amazon cookies and then removing all cookies, but I still have not had any luck.

The only way I get scroll through the items is by clicking on one of the arrows, (left or right) and then opening my all-in-one sidebar, as soon as the sidebar is opened the next set of items starts loading.

Cheers

Hi Cor-el Thanks for the suggestion. I have tried removing the Amazon cookies and then removing all cookies, but I still have not had any luck. The only way I get scroll through the items is by clicking on one of the arrows, (left or right) and then opening my all-in-one sidebar, as soon as the sidebar is opened the next set of items starts loading. Cheers
cor-el
  • Top 10 Contributor
  • Moderator
17416 giải pháp 157344 câu trả lời
Được đăng

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes). See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

If it does work in Safe-mode then disable all your extensions and then try to find which is causing it by enabling one at a time until the problem reappears. You can use "Disable all add-ons" on the Safe mode start window. You have to close and restart Firefox after each change via "File > Exit" (on Mac: "Firefox > Quit")

Start Firefox in [[Safe Mode]] to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes). See [[Troubleshooting extensions and themes]] and [[Troubleshooting plugins]] If it does work in Safe-mode then disable all your extensions and then try to find which is causing it by enabling one at a time until the problem reappears. You can use "Disable all add-ons" on the ''Safe mode'' start window. You have to close and restart Firefox after each change via "File > Exit" (on Mac: "Firefox > Quit")

Người tạo câu hỏi

I have the same issue. I can press 'F11' to go to full screen and the next row of items will load. My OS is XP.

I have the same issue. I can press 'F11' to go to full screen and the next row of items will load. My OS is XP.
Morbus 135 giải pháp 2340 câu trả lời
Được đăng

Whenever you have a problem with Firefox, whatever it is, you should make sure it's not coming from one of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in safe mode and select Disable all add-ons. If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See this article for information about troubleshooting extensions and theme. You can troubleshoot plugins the same way.

If you want support for one of your add-ons, you'll need to contact its author.

Whenever you have a problem with Firefox, whatever it is, you should make sure it's not coming from one of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in [http://support.mozilla.com/en-US/kb/Safe+Mode safe mode] and select ''Disable all add-ons''. If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See [http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes this article] for information about troubleshooting extensions and theme. You can troubleshoot plugins the same way. If you want support for one of your add-ons, you'll need to contact its author.

Người tạo câu hỏi

Hi Greg

Thanks for your answer, I too can get the next row of items to load but going full screen, but then I need to go windowed and f11 again in order to get the next page to load.

I am currently trying to disable my addons one at a time to see if I can get to the cause.

Cheers

Peter

Hi Greg Thanks for your answer, I too can get the next row of items to load but going full screen, but then I need to go windowed and f11 again in order to get the next page to load. I am currently trying to disable my addons one at a time to see if I can get to the cause. Cheers Peter

Người tạo câu hỏi

I started in safe mode and disabled all addons. Same symptoms. This is on the US amazon site.

I started in safe mode and disabled all addons. Same symptoms. This is on the US amazon site.
Morbus 135 giải pháp 2340 câu trả lời
Được đăng

It may be a problem with the site. Are you sure that's not the case?

It may be a problem with the site. Are you sure that's not the case?

Người tạo câu hỏi

It works fine in Chrome and IE 8.

It works fine in Chrome and IE 8.
Morbus 135 giải pháp 2340 câu trả lời
Được đăng

That's not what I meant. The site may be having a problem specifically with Firefox.

Still, try creating a temporary new Firefox profile and see if the same thing happens:

http://support.mozilla.com/en-US/kb/Managing+profiles

This will tell whether it's something from your Firefox settings or something from outside Firefox.

That's not what I meant. The site may be having a problem specifically with Firefox. Still, try creating a temporary new Firefox profile and see if the same thing happens: http://support.mozilla.com/en-US/kb/Managing+profiles This will tell whether it's something from your Firefox settings or something from outside Firefox.

Người tạo câu hỏi

New profile corrected it. Now to find out why. Might be easier to just load my addons and import history and start over?

New profile corrected it. Now to find out why. Might be easier to just load my addons and import history and start over?
Morbus 135 giải pháp 2340 câu trả lời
Được đăng

That shouldn't be necessary if we find out what's causing it.

Please type about:support in your address bar and press ENTER, then click "Copy all to clipboard". Then paste here. Hopefully that will give me a bit more information to work with.

That shouldn't be necessary if we find out what's causing it. Please type ''about:support'' in your address bar and press ENTER, then click "Copy all to clipboard". Then paste here. Hopefully that will give me a bit more information to work with.
Morbus 135 giải pháp 2340 câu trả lời
Được đăng

Also, please do this (what I asked above about the about:support) when you have all add-ons disabled.

Also, please do this (what I asked above about the ''about:support'') when you have all add-ons disabled.

Người tạo câu hỏi

about:support data follows:


 Application Basics
       Name
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       Version
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       Profile Directory
         Open Containing Folder
       Installed Plugins
         about:plugins
       Build Configuration
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 Extensions
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Morbus 135 giải pháp 2340 câu trả lời
Được đăng

Well, from that report, I can't see anything that is wrong... Are you sure you cleared your cache correctly? see how

Since this only appears in your profile, there must be something wrong with it...

In any case, you can always import your customizations into the new profile, as you said. Just as long as you're fine with it, anything works, I guess.

Well, from that report, I can't see anything that is wrong... Are you sure you cleared your cache correctly? [http://support.mozilla.com/en-US/kb/How+to+clear+the+cache see how] Since this only appears in your profile, there must be something wrong with it... In any case, you can always import your customizations into the new profile, as you said. Just as long as you're fine with it, anything works, I guess.

Người tạo câu hỏi

Just switched back to my own profile and tried the Amazon site again, it throws up this error message in the error console.

Error: uncaught exception: [Exception... "Security error" code: "1000" nsresult: "0x805303e8 (NS_ERROR_DOM_SECURITY_ERR)" location: "http://www.amazon.co.uk/Sega-Aliens-Vs-Predator-PS3/dp/B002BA52JQ/ref=pd_ts_vg_h__23?ie=UTF8&s=videogames Line: 7677"]

Anyone know what this means


Cheers

Peter

Just switched back to my own profile and tried the Amazon site again, it throws up this error message in the error console. Error: uncaught exception: [Exception... "Security error" code: "1000" nsresult: "0x805303e8 (NS_ERROR_DOM_SECURITY_ERR)" location: "http://www.amazon.co.uk/Sega-Aliens-Vs-Predator-PS3/dp/B002BA52JQ/ref=pd_ts_vg_h__23?ie=UTF8&s=videogames Line: 7677"] Anyone know what this means Cheers Peter

Người tạo câu hỏi

I removed 'prefs.js' from my original profile. This brought up the configuration dialog for my addons and the amazon problem went away. Must have been an addon problem.

I removed 'prefs.js' from my original profile. This brought up the configuration dialog for my addons and the amazon problem went away. Must have been an addon problem.

Người tạo câu hỏi

I was having this same problem, but I was able to narrow it down to the setting dom.storage.enabled in the prefs.js file. I had it set to false for some reason. Changing it to the default value of true fixed the problem.

I was having this same problem, but I was able to narrow it down to the setting dom.storage.enabled in the prefs.js file. I had it set to false for some reason. Changing it to the default value of true fixed the problem.