my 2and recovery key did not download contrary to what the page innervated as downloading

I have been getting problems with profiles under 2 separate account after trying org my work in to workspaces in a recent transfer to Linux mint. Some of the obstructions did not make sense such as enter your email and we will ask things only you know in attempting to check what was wrong with my pass. But the interface will simply not respond getting me stuck unable to proceed. So went on my handsets that corresponding to these two profiles to sort why correct pass was not opening the way. In one of them it simple and one reason I don't like so-called rec key. The 2nd required rec key and after keying that long thing I was able to see the pass and it is what it is. Now however my rec key needs replacement so click download which broughtbup indicating it was download but nothing. Went and my download folder, notification , even Documents... Nothing as I am sure this may lead to problems in the future of not soon and wanting to get my organising over asap, I want to tell somebody in charge to help address the problem