Anyone here have AOL as their homepage with the Firefox browser?
My name is Debbie. Years ago I chose to make my homepage to get to my email as the AOL Homepage. I have always accessed it via Firefox. Never any problems, until about a week and a half ago.
When I get onto the AOL homepage, there is a big square for stories that automatically shift from one to the next. On the right is always a picture related to the story. On the right is always a short text to describe the story/image - that is, until recently.
Out of nowhere, the text will not show up but ONLY in my Firefox Browser. Since I thought it was an AOL problem, I spoke with a Tech Support "Expert" (his word). I gave him remote ability to move around to find out the problem. He had thought it was McAffee and Privacy defender, so he turned both of those off. He also said that he went to Microsoft Edge and Google Chrome and called up the AOL homepage and the text was there. So he said it's a Firefox problem.
I am hoping there is even just ONE person who sees this and knows about the AOL homepage viewed via the Firefox browser. Someone who can tell me if this is just happening to both MY laptop AND my husband's laptop, or if it's a problem having something to do with not being compatible with Google Chrome? That's what my husband found and read to me.
It's not a serious or urgent problem, it's just what I've gotten used to. So if anyone can shed any light on why this happened out of nowhere and if there's a way to fix it, PLEASE respond.
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Sorry - should have proofread before posting. The pictures show up on the LEFT and the text on the RIGHT>
You can try these steps in case of issues with webpages:
You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.
- hold down the Shift key and left-click the Reload button
- press "Ctrl+F5" or press "Ctrl+Shift+R" (Windows,Linux)
- press "Command+Shift+R" (Mac)
Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings), click the padlock icon (Clear cookies and site data) for the domain in the selected tab.
"Remove the Cookies" for websites that cause problems:
- Settings -> Privacy & Security
Cookies and Site Data: "Manage Data"
"Clear the Cache":
- Settings -> Privacy & Security
Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear
- https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
- https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.
- switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
- do NOT click "Refresh Firefox" in the Troubleshoot Mode start window
- https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode
- https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems
You can check for issues with Enhanced Tracking Protection and Total Cookie Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.
- click the shield icon for more detail and possibly disable the protection
You can check the Web Console for relevant-looking messages like about blocked content.
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