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passkey required

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tuỳ chọn khác

Mozilla will not let me sign into my Amazon account without using a passkey. I have never established a passkey and I do not wish to use my phone to sign in and without using one of those two options, my computer is completely locked and I have to shut it down and reboot or sign out of Microsoft in order to regain service. I have deleted Firefox from my phone...I have deleted the Amazon app from my phone, and I unsynched everything before I did so. I have errased all of my cookies and cleared the cash. I use an Apple phone which is equipped with an excellent browser, and unless I can find some work around for this I am going to delete Firefox from my PC as well.

Mozilla will not let me sign into my Amazon account without using a passkey. I have never established a passkey and I do not wish to use my phone to sign in and without using one of those two options, my computer is completely locked and I have to shut it down and reboot or sign out of Microsoft in order to regain service. I have deleted Firefox from my phone...I have deleted the Amazon app from my phone, and I unsynched everything before I did so. I have errased all of my cookies and cleared the cash. I use an Apple phone which is equipped with an excellent browser, and unless I can find some work around for this I am going to delete Firefox from my PC as well.

Giải pháp được chọn

I totally understand your frustration — this seems to be an issue with Amazon trying to force passkey login, even if you never set one up.

Here’s what worked for me:

Disable passkeys in Firefox:

  • Open Firefox and type about:config in the address bar
  • Search for: security.webauth.webauthn
  • Double-click it to set it to false
  • Restart Firefox

That disables passkey support so Amazon should fall back to the regular password login.

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tuỳ chọn khác

Giải pháp được chọn

I totally understand your frustration — this seems to be an issue with Amazon trying to force passkey login, even if you never set one up.

Here’s what worked for me:

Disable passkeys in Firefox:

  • Open Firefox and type about:config in the address bar
  • Search for: security.webauth.webauthn
  • Double-click it to set it to false
  • Restart Firefox

That disables passkey support so Amazon should fall back to the regular password login.

tuỳ chọn khác

Thank You. That worked very well.

tuỳ chọn khác

In my frustration, I have to admit....I did try the microsoft browser and came up with the same problem, showing that, as you say, this is an Amazon issue and I deeply appreciate the support from Mozilla, and the ability to choose solutions like this from experts like you. Thank you, again

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