We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Hi Paul Thank you for taking the time to look into this problem for me, Please let me know if the uploaded image is unsuitable regards

bp-9244340f-8bf8-49da-8594-d2e4b0250604 4/06/2025, 8:21 pm View bp-44f44e9e-5c57-4b7d-a3fd-f8c2a0250604 4/06/2025, 8:22 pm

Hi Anthony

I am very sorry for the delay in responding. I have had a look and I think I might have found the culprit.

https://crash-stats.mozilla.org/report/index/44f44e9e-5c57-4b7d-a3fd-f8c2a0250604#tab-modules https://crash-stats.mozilla.org/report/index/9244340f-8bf8-49da-8594-d2e4b0250604#tab-modules

These two links look into a specific part of each of the two crash reports. There is a lot there, but if you scroll down swiftly, you will come across some lines in red. Both point to issues with AVG software on your computer.

Having seen this, I suggest that your first step to fixing this issue is to make sure that your AVG software is completely up to date.