Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

MIME type not found (MP4)

  • 3 trả lời
  • 1 gặp vấn đề này
  • 14 lượt xem
  • Trả lời mới nhất được viết bởi jonzn4SUSE

more options

Windows 11 Pro - Dell XPS8940 desktop - i9

Firefox will not play video from a website. If I save the video, it is a MP4 file. Windows Media Player and VLC will play the video file. But the browser shows the message: "No video with supported format and MIME type found."

Chrome and Edge will play this video correctly in their browsers. Firefox will not play the video on 3 different computers, and even when a different user account is involved (without Firefox sync).

The evidence seems to point at firefox. The website is a Wordpress site.

Is it possible that the website is the problem? If so, why do Edge and Chrome work?

I uninstalled Firefox (latest version) and reinstalled it. Not fixed.

My windows updates are current, as are Dell updates.

This is stumping me. I hope someone can help.

Windows 11 Pro - Dell XPS8940 desktop - i9 Firefox will not play video from a website. If I save the video, it is a MP4 file. Windows Media Player and VLC will play the video file. But the browser shows the message: "No video with supported format and MIME type found." Chrome and Edge will play this video correctly in their browsers. Firefox will not play the video on 3 different computers, and even when a different user account is involved (without Firefox sync). The evidence seems to point at firefox. The website is a Wordpress site. Is it possible that the website is the problem? If so, why do Edge and Chrome work? I uninstalled Firefox (latest version) and reinstalled it. Not fixed. My windows updates are current, as are Dell updates. This is stumping me. I hope someone can help.
Đính kèm ảnh chụp màn hình

Tất cả các câu trả lời (3)

more options

Hi Michael

To help us to look into this, please can you share a link to the page where we can try to view that video?

Hữu ích?

more options

The videos that I am trying to view are in a secure area requiring login. I dug further into the issue and looked for any videos that are not in the secured area. I found one and it played correctly.

So maybe is looks like it may be something to do with the wordpress security module.

I'm not a liberty to give you access to the secure area. I can run some tests and collect information. Let me know what I need to do.

Mike

Hữu ích?

more options

What version of Firefox? Can you play video on this site? https://thehighwire.com/watch/

What security software are you running besides MS Defender? You should have Windows Sandbox enabled for testing. https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/

Hữu ích?

Đặt một câu hỏi

Bạn phải đăng nhập vào tài khoản của bạn để trả lời bài viết. Vui lòng bắt đầu một câu hỏi mới, nếu bạn chưa có tài khoản.