First of all what did they do? We need the steps they did-if anyone to know what they did.

''<p>bobbimoore101 [[#question-1505263|said]]</p>'' <blockquote>However, it appears that the "import bookmarks" feature doesn't allow me to import my firefox bookmarks. And I had thought that I had imported them, but now they are no longer available under import bookmarks. And there are no bookmarks available either. </blockquote> There are two Import options on the menu: * Import from an HTML file -- this assumes you exported your bookmarks to an HTML file at some point in the recent past. ([[Export Firefox bookmarks to an HTML file to back up or transfer bookmarks]] + [[Import Bookmarks from an HTML file]]) * Import from another browser -- if you use Edge or Chrome, which may save data externally in a Microsoft or Google account ([[Import Bookmarks and other data from Microsoft Edge]] or [[Import bookmarks and other data from Google Chrome]]) If you meant Restore, the Restore menu only lists automatic backups in your current profile. If it's a new profile, it won't have any backups (and any backups are unlikely to have your old data). ---- Were you previously signing your Firefox into a Mozilla Account to sync data? ---- Some Windows reset/refresh features store your old data in a folder named: C:\Windows.old If you have that folder, it's temporary and gets deleted after 28 days, so we should check ASAP. Turn on viewing of hidden files and folders -- https://support.microsoft.com/en-us/windows/view-hidden-files-and-folders-in-windows-97fbc472-c603-9d90-91d0-1166d1d9f4b5 -- and explore up the path to C:\Windows.old\Users\<username>\AppData\Roaming\Mozilla\Firefox Is there data there? If so, we can suggest how to restore this to the new locations.