Hi Charlene, users have been reporting issues for the past month. For example: https://support.mozilla.org/questions/1490607 (unsolved) Users report that they can connect the first time, but not after that. That it works in a private window when it doesn't work in a regular window. These reports point to some things to check: (1) If you use Adblock Plus or DuckDuckGo Privacy Essentials, make a site exception for AT&T sites. Usually you can do this with their toolbar button. (2) Try clearing AT&T cookies. Here's how: While viewing a page on the site, click the lock icon at the left end of the address bar. After a moment, a "Clear Cookies and Site Data" button should appear at the bottom. Go ahead and click that. Firefox will ask you to confirm; go ahead and confirm. Then try reloading the page. Any progress so far?