An error message like XPCOM missing or about platform version or entry points not found can happen because of a failed Firefox update that left you with a mixture of old and updated files in the Firefox installation folder. This can happen in case security software was keeping a handle of some of the files in the Firefox program folder preventing Firefox from replacing all the files. You need to remove the Firefox program folder to ensure that all files are replaced and the reinstall Firefox. Your settings are in a separate Profile and not in the Firefox folder. You may have to disable security software temporarily in case the problem persists. https://www.mozilla.org/firefox/all/#product-desktop-release Also this is a community support forum as nobody here does direct support by email.