Avatar for Username

Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

WidevineCdm Plugin Crash on Firefox

  • 1 trả lời
  • 0 gặp vấn đề này
  • Trả lời mới nhất được viết bởi orangehermit

orangehermit
orangehermit
more options

I'm unable to stream content on Spotify and Netflix in Firefox due to a recurring "WidevineCdm plugin has crashed" error. Any help would be greatly appreciated.

Steps I've already taken to troubleshoot:

  • Ensured "Play DRM-restricted content" is enabled in Firefox.
  • Tested with a completely clean Firefox profile.
  • Tried the portable version of Firefox (131.0.3) as well, but the same issue arose.
  • Verified that streaming works fine on Microsoft Edge and Google Chrome, so I don't think it's an issue with my PC or security software (I temporarily disabled it for testing purposes).
  • Made sure I'm not using any VPN or proxy.
  • Performed a clean reinstall of the latest Firefox version.

System information:

  • OS: Windows 11 (23H2)
  • Firefox version: 132.0
I'm unable to stream content on Spotify and Netflix in Firefox due to a recurring "WidevineCdm plugin has crashed" error. Any help would be greatly appreciated. Steps I've already taken to troubleshoot: * Ensured "Play DRM-restricted content" is enabled in Firefox. * Tested with a completely clean Firefox profile. * Tried the portable version of Firefox (131.0.3) as well, but the same issue arose. * Verified that streaming works fine on Microsoft Edge and Google Chrome, so I don't think it's an issue with my PC or security software (I temporarily disabled it for testing purposes). * Made sure I'm not using any VPN or proxy. * Performed a clean reinstall of the latest Firefox version. System information: * OS: Windows 11 (23H2) * Firefox version: 132.0

Tất cả các câu trả lời (1)

orangehermit
orangehermit Người tạo câu hỏi
more options

I ran "sfc /scannow" just in case, but the result was "Windows Resource Protection did not find any integrity violations," so it doesn’t seem like any Windows system files are corrupted. I suspected this was unlikely anyway, since I only recently bought this PC.

I also tried checking the crash report via "about:crashes," but it's a bit too technical for me to fully understand. It says "MOZ_CRASH Reason: Cannot load plugin as library -5977 4581," so I suspect it's failing to load the plugin. I did confirm that "widevinecdm.dll" itself is installed correctly.

Được chỉnh sửa bởi orangehermit vào

Hữu ích?

Đặt một câu hỏi

Bạn phải đăng nhập vào tài khoản của bạn để trả lời bài viết. Vui lòng bắt đầu một câu hỏi mới, nếu bạn chưa có tài khoản.