Sorry it should have been web page won't play.

Good Afternoon, I bought a guitar course from this web site, https://masterclass.davidleviguitar.com/users/sign_in, and whilst the page opens up, when I click on any part of it nothing happens. I then downloaded Chrome and everything works perfectly. Can you please tell me how to get this site working properly on my computer, as I don't want Chrome on my computer. I thank you and look forward to hearing from you. Kind regards. Greg.

If the guitar course website isn’t working in your current browser but functions in Chrome, try clearing your browser’s cache and cookies, as outdated data can sometimes interfere with site functionality. Next, disable any extensions temporarily, especially ad blockers, as these can block interactive elements. Ensure your browser is updated, since certain website features require the latest version to work correctly. Additionally, try accessing the site in an incognito or private browsing window, which bypasses cache and extensions. If these steps don’t resolve the issue, contacting the site’s support may provide more specific guidance for your preferred browser.

Hi Greg, it's possible the website owner doesn't test in Firefox. If they have a support contact, you could ask whether it is known to work in Firefox.

You can check the Web Console for relevant-looking messages.

• https://firefox-source-docs.mozilla.org/devtools-user/web_console/

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

• hold down the Shift key and left-click the Reload button
• press "Ctrl+F5" or press "Ctrl+Shift+R" (Windows,Linux)
• press "Command+Shift+R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings), click the padlock icon (Clear cookies and site data) for the domain in the selected tab.

"Remove the Cookies" for websites that cause problems:

• Settings -> Privacy & Security
  Cookies and Site Data: "Manage Data"

"Clear the Cache":

• Settings -> Privacy & Security
  Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

• https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
• https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

• switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
• do NOT click "Refresh Firefox" in the Troubleshoot Mode start window

• https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode
• https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

You can check for issues with Enhanced Tracking Protection and Total Cookie Protection. Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

• click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages like about blocked content.

• https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
• https://support.mozilla.org/en-US/kb/total-cookie-protection-and-website-breakage-faq
• https://support.mozilla.org/en-US/kb/trackers-and-scripts-firefox-blocks-enhanced-track