Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Firefox stops working on Mac

  • 5 trả lời
  • 0 gặp vấn đề này
  • 1 lượt xem
  • Trả lời mới nhất được viết bởi John Thurstenson

more options

About once per week, I'll be using Firefox and it will stop working. I'll close it and open it again and it gives me an error message "The application "Firefox" can't be opened."

If I download Firefox and reinstall it, everything will work fine for another week and then it will do it again. I'm not doing the same thing when it breaks. It does it on both my Mac Mini (macOS 14.5) and my Mac laptop (macOS 12.7.5).

It just started happening in May on both. Nothing has changed on both that I can think of.

About once per week, I'll be using Firefox and it will stop working. I'll close it and open it again and it gives me an error message "The application "Firefox" can't be opened." If I download Firefox and reinstall it, everything will work fine for another week and then it will do it again. I'm not doing the same thing when it breaks. It does it on both my Mac Mini (macOS 14.5) and my Mac laptop (macOS 12.7.5). It just started happening in May on both. Nothing has changed on both that I can think of.
Đính kèm ảnh chụp màn hình

Được chỉnh sửa bởi John Thurstenson vào

Tất cả các câu trả lời (5)

more options

I searched up any possible answers on the internet and I came across this (posted by Mozilla). Basically, you have to delete firefox and do something with your drives (I'm assuming it's because apple doesn't want people to use anything but Safari). Try to look up on youtube how to do this because honestly I don't fully understand the instructions myself.

Hữu ích?

more options

cheddar said

I searched up any possible answers on the internet and I came across this (posted by Mozilla). Basically, you have to delete firefox and do something with your drives (I'm assuming it's because apple doesn't want people to use anything but Safari). Try to look up on youtube how to do this because honestly I don't fully understand the instructions myself.

Did you leave out a link to an article? The image you included describes the steps I'm currently doing to fix it when it breaks.

Hữu ích?

more options

Maybe check:

You can create a new profile as a quick test to see if your current profile is causing the problem.

See "Creating a profile":

If the new profile works, you can transfer files from a previously used profile to the new profile, but be careful not to copy corrupted files to avoid carrying over problems.

Hữu ích?

more options

cor-el said

Maybe check: You can create a new profile as a quick test to see if your current profile is causing the problem. See "Creating a profile": If the new profile works, you can transfer files from a previously used profile to the new profile, but be careful not to copy corrupted files to avoid carrying over problems.

Thanks for this. In one of those links, there was a link to this process to "Refresh Firefox". I am trying that and will reply here with results: https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Hữu ích?

more options

Before I was able to try the refresh Firefox, I found that if the end user had Firefox open in 2 locations, the corruption would occur. She would be using her Apple desktop and then take a Zoom meeting on her Apple laptop with the same Firefox profile and it would break Firefox on one or both of them.

If she takes to time to Quit Firefox on the desktop before moving to the laptop, then the issue does not occur.

I know this isn't a fix, but it does at least give us something to do to prevent the issue. If anyone has better suggestions, I'd appreciate the input.

Hữu ích?

Đặt một câu hỏi

Bạn phải đăng nhập vào tài khoản của bạn để trả lời bài viết. Vui lòng bắt đầu một câu hỏi mới, nếu bạn chưa có tài khoản.