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Form Filling

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Hello! We have a user based in Germany who is unable to save his information when he fills out his profile here: https://cb.sailthru.com/join/7b5/amwpreferencecentergerman

He is using Firefox 110.0.1 on a MacOS 12.6.3 and is not using VPN or any other security software. There are other individuals in Germany who are experiencing the same problem. Unfortunately, neither myself nor the individuals at the SailThru page are able to replicate his issue.

He successfully filled out the form using Edge on Windows 10 and Chrome on macOS and it worked fine for him. Is there a patch available for this kind of issue?

At first we thought it was a reCAPTCHA issue, but SailThru entails invisible reCAPCHA meaning that the majority of users don't actually see the pop-up window which requires them to interact. This is expected behavior, and it's not possible to configure the interaction pop-up to show for every user. So it not reCAPTCHA at fault, but something we think on the Firefox end. Please provide any feedback you think necessary to fix this issue for users in Germany. Thank you!

Hello! We have a user based in Germany who is unable to save his information when he fills out his profile here: https://cb.sailthru.com/join/7b5/amwpreferencecentergerman He is using Firefox 110.0.1 on a MacOS 12.6.3 and is not using VPN or any other security software. There are other individuals in Germany who are experiencing the same problem. Unfortunately, neither myself nor the individuals at the SailThru page are able to replicate his issue. He successfully filled out the form using Edge on Windows 10 and Chrome on macOS and it worked fine for him. Is there a patch available for this kind of issue? At first we thought it was a reCAPTCHA issue, but SailThru entails invisible reCAPCHA meaning that the majority of users don't actually see the pop-up window which requires them to interact. This is expected behavior, and it's not possible to configure the interaction pop-up to show for every user. So it not reCAPTCHA at fault, but something we think on the Firefox end. Please provide any feedback you think necessary to fix this issue for users in Germany. Thank you!