Hi Tony

What happens when you try to search using Firefox?

Is there any error message?

Hi Paul, there is no error message, I type a search into google and hit enter, the top page tab shows that the browser is searching but then the search stops and no results are shown, this can be for up to a minute before the search just stops?

That could be a problem with the TLS 1.3 Early Data feature also known as Zero Round Trip Time Resumption (0rtt). Try changing this preference to false in about:config. You may have to restart afterwards. security.tls.enable_0rtt_data

https://support.mozilla.org/en-US/questions/1380374#answer-1514114 https://support.mozilla.org/en-US/kb/about-config-editor-firefox

Thanks, tried the change and it has made very little difference, in the bottom left hand corner after clicking search it just spins on the google website as if the handshake is not happening?

Try removing cookies for G.

https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

• switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
• do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

• https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode
• https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

Are you using a proxy or VPN?

You can check the connection settings.

• Settings -> General -> Network: Connection -> Settings

If you do not need to use a proxy to connect to internet, select "No Proxy" if "Use the system proxy settings" or one of the others do not work properly.

See "Firefox connection settings":

• https://support.mozilla.org/en-US/kb/websites-dont-load-troubleshoot-and-fix-errors
• https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can
• https://support.mozilla.org/en-US/kb/firefox-and-other-browsers-cant-load-websites