Coincidentally, I am not able to view this webpage (https://www.cnn.com/SPECIALS/cnn.heroes/vote/10/#) either. A spinning circle of dots at the top of the page appear and then disappear in less than a second.

You need to provide the URL your using so others can verify if this is Browser or site or Addon issue causing this. Also Edge and Chrome aren't the same browser as Firefox as they are programmed to function differently and have more support for updates for their own Browser.

Dropa,

Thank you for your reply. Here is the URL to the US SSA website:

(https://www.ssa.gov/myaccount/)

I believe you will have to create (or have) an account in order to sign in.

Also, as mentioned is another URL that I'm not able to open:

(https://www.cnn.com/SPECIALS/cnn.heroes/vote/10/#)

That CNN web page does not require one to have an account. And, it may be the same problem I am having with the SSA web page?

Thank you again, Chris

You can check for issues with Total Cookie Protection.

• https://support.mozilla.org/en-US/kb/total-cookie-protection-and-website-breakage-faq
• https://support.mozilla.org/en-US/kb/introducing-total-cookie-protection-standard-mode

This issue can be caused by corrupted cookies or blocked cookies.

• check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions"
• https://support.mozilla.org/en-US/kb/fix-login-issues-on-websites-require-passwords

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

• hold down the Shift key and left-click the Reload button
• press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
• press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

• Settings -> Privacy & Security
  Cookies and Site Data: "Manage Data"

"Clear the Cache":

• Settings -> Privacy & Security
  Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

• https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox
• https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

• switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
• do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

• https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode
• https://support.mozilla.org/en-US/kb/troubleshoot-extensions-themes-to-fix-problems

• https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
• https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection
• https://support.mozilla.org/en-US/kb/trackers-and-scripts-firefox-blocks-enhanced-track

Thank you Cor-el. By turning off Enhanced Tracking, I was able to login.

Thanks again, Chris