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Still getting Newsletter Emails after unsubscribing

  • 4 trả lời
  • 15 gặp vấn đề này
  • 82 lượt xem
  • Trả lời mới nhất được viết bởi James

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I have unsubscribed from all newsletter after receiving the first email but days later I'm still getting emails from Firefox (e.g. Superpower #4: See if your info has been leaked).

This is an incredibly bad user experience and to my knowledge illegal in the EU.

I'm probably still within that journey but the journey should terminate the moment I clicked unsubscribed.

I have unsubscribed from all newsletter after receiving the first email but days later I'm still getting emails from Firefox (e.g. Superpower #4: See if your info has been leaked). This is an incredibly bad user experience and to my knowledge illegal in the EU. I'm probably still within that journey but the journey should terminate the moment I clicked unsubscribed.

Giải pháp được chọn

There is no way to unsubscribe from these Superpower emails.

However, after Superpower #5, those emails stop. I received these when I made my Firefox account and was also unable to unsubscribe from them even though each email gave the option to. After the fifth, I haven't gotten any emails based on my communication preferences.

Mozilla really needs to change this, Maybe condense all 5 emails into a single message included in the setup email, or actually opt people out when they opt out (crazy idea, I know). It is very annoying and deceptive to give the option to unsubscribe to then have more emails follow. Whoever came up with the idea and execution did not think it through.

Đọc câu trả lời này trong ngữ cảnh 👍 8

Tất cả các câu trả lời (4)

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Screenshot of your notification saves?

Have you looked through this FAQ? https://support.mozilla.org/en-US/kb/push-notifications-firefox

Hữu ích?

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Giải pháp được chọn

There is no way to unsubscribe from these Superpower emails.

However, after Superpower #5, those emails stop. I received these when I made my Firefox account and was also unable to unsubscribe from them even though each email gave the option to. After the fifth, I haven't gotten any emails based on my communication preferences.

Mozilla really needs to change this, Maybe condense all 5 emails into a single message included in the setup email, or actually opt people out when they opt out (crazy idea, I know). It is very annoying and deceptive to give the option to unsubscribe to then have more emails follow. Whoever came up with the idea and execution did not think it through.

Được chỉnh sửa bởi Chris vào

Hữu ích?

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Glad to hear you were going through the same Chris.

Makes me optimistic it will stop soon.

What a great introduction to Firefox. Makes me regret my decision instantly ;)

Hữu ích?

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jkl123 said

I have unsubscribed from all newsletter after receiving the first email but days later I'm still getting emails from Firefox (e.g. Superpower #4: See if your info has been leaked). This is an incredibly bad user experience and to my knowledge illegal in the EU. I'm probably still within that journey but the journey should terminate the moment I clicked unsubscribed.

This is with Firefox` Account? https://support.mozilla.org/en-US/kb/manage-newsletter-and-email-preferences

Hữu ích?

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