Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

Gray Screen

  • 1 trả lời
  • 0 gặp vấn đề này
  • 5 lượt xem
  • Trả lời mới nhất được viết bởi cor-el

more options

Today I downloaded the latest Firefox upgrade and got a flaming orange toolbar which is difficult to read. Troubleshooting the issue by browsing the internet, I tried several things I don't remember, and also clicked on the DuckDuckGo privacy tab when that option came up. I was unable to change the color of the tab but then suddenly got a gray screen with all gray tabs. There is no color.

It is not a Microsoft issue, as I have tried rebooting several times and always get a color screen at the reboot. But when the page starts loading, all the icons are gray. I tried a system restore but after a long reboot got a message that the restore was unsuccessful because apparently blocked by my security software (Webroot). The advice was to temporarily disable Webroot but when I go into my apps, the only option is to uninstall and I am hesitant to do that because I don't know if I can quickly reinstall it without having to call Webroot customer service.

At this point I can't figure out what to do. Can you help without my having to reset everything? I always keep a lot of windows open which is one feature I like about Firefox, and really don't want to have to reconstruct all those pages.

I will appreciate your help in solving this problem, which I think is a software issue and possibly related to some things I might have clicked while trying to change the toolbar color.

Today I downloaded the latest Firefox upgrade and got a flaming orange toolbar which is difficult to read. Troubleshooting the issue by browsing the internet, I tried several things I don't remember, and also clicked on the DuckDuckGo privacy tab when that option came up. I was unable to change the color of the tab but then suddenly got a gray screen with all gray tabs. There is no color. It is not a Microsoft issue, as I have tried rebooting several times and always get a color screen at the reboot. But when the page starts loading, all the icons are gray. I tried a system restore but after a long reboot got a message that the restore was unsuccessful because apparently blocked by my security software (Webroot). The advice was to temporarily disable Webroot but when I go into my apps, the only option is to uninstall and I am hesitant to do that because I don't know if I can quickly reinstall it without having to call Webroot customer service. At this point I can't figure out what to do. Can you help without my having to reset everything? I always keep a lot of windows open which is one feature I like about Firefox, and really don't want to have to reconstruct all those pages. I will appreciate your help in solving this problem, which I think is a software issue and possibly related to some things I might have clicked while trying to change the toolbar color.

Tất cả các câu trả lời (1)

more options

It is possible you selected one of the Colorways themes that are included in Firefox.

You can find the built-in themes (System, Light, Dark) and further down the Colorways themes included in Firefox on the "Add-ons and Themes" page (Ctrl+Shift+A; Themes tab) and go back to the theme you were using previously.

Hữu ích?

Đặt một câu hỏi

Bạn phải đăng nhập vào tài khoản của bạn để trả lời bài viết. Vui lòng bắt đầu một câu hỏi mới, nếu bạn chưa có tài khoản.