Firefox is blocking access to Astound/wave.mail
Firefox is denying access to Astound/wave mail. About 3 days ago Firefox posted a warning: Potential Security Risk Ahead. I am wondering if my recent activity is the cause. On October 23 my MasterCard account was charged $2.99 by a firm in Cyprus. MasterCard is investigating, and suggested that the card be cancelled, with a new card to arrive in the mail. They also advised that I alert my contacts that use MasterCard. In that process I attempted to change my password with Astound/Wave. But, every time I tried is was rejected. I Tried about a dozen times, one attempt right after another. I am thinking that that activity alerted Firefox that someone, other than me, was attempting to learn my information. Just seeing a dozen actions in a brief amount of time should have caused concern for me.
Is this possibly why Firefox is blocking our access to Astound/WAve mail?
Craig George
Tất cả các câu trả lời (5)
Hi Craig!
That message most like means that the website's certificate is invalid. Now this means one of the following options:
- either their certificate is actually invalid, so they are the ones who need to fix their website (and you can decide if you accept the risks or not)
- you are using some anti-virus software that replace the certificates in your browser (this is a very common support issue)
- you are under a man-in-the-middle attack (this is quite rare, but not entirely out of the question).
So, could you share a screenshot of what you see when the error happens? And do you use any anti-virus software? If yes, which one?
Regards, Balázs
I realize that Firefox is not blocking access, but, rather issuing a warning.
I have not actually tried to open Astound/Wave mail, because of Firefox' warning and the possible risks involved.
Should I present my thinking to Astound/Wave?
Can you attach a screenshot?
- https://support.mozilla.org/en-US/kb/how-do-i-create-screenshot-my-problem
- use a compressed image type like PNG or JPG to save the screenshot
Balazs,
We have Malwarebytes.
The screen shot below is what appears when I try to open Astound/Wave mail
Can you click the Advanced button for more detail and attach a screenshot of that info ?