Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

Crash on startup, takes entire internet with it, have to reboot PC

  • 2 trả lời
  • 1 gặp vấn đề này
  • 7 lượt xem
  • Trả lời mới nhất được viết bởi SquidGuy

more options

Sometimes I try to boot up firefox and nothing loads, it just starts crashing, I can't do anything except force close it. and after a short while my computer loses internet connection. I don't know what's causing this cause I did a firefox refresh, deleted all cookies, and I have few add-ons that never caused me any issues over the last 4 years.

Sometimes I try to boot up firefox and nothing loads, it just starts crashing, I can't do anything except force close it. and after a short while my computer loses internet connection. I don't know what's causing this cause I did a firefox refresh, deleted all cookies, and I have few add-ons that never caused me any issues over the last 4 years.

Tất cả các câu trả lời (2)

more options

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] Windows key + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

Hữu ích?

more options

I didn't find the submitted folder, and any files there seem to sadly not be of the last 2 days, which is when the crashes started

I am starting to think my PC may have been the issue however, since shortly after this post it crashed again. My internet that is, before I even booted firefox.

Được chỉnh sửa bởi SquidGuy vào

Hữu ích?

Đặt một câu hỏi

Bạn phải đăng nhập vào tài khoản của bạn để trả lời bài viết. Vui lòng bắt đầu một câu hỏi mới, nếu bạn chưa có tài khoản.