Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Tìm hiểu thêm

Bookmarks

  • 7 trả lời
  • 1 gặp vấn đề này
  • 6 lượt xem
  • Trả lời mới nhất được viết bởi Paul

more options

I logged into my account, but the bookmarks were not synced like before. I ask, for the love of God, that you recover my favorites.

I logged into my account, but the bookmarks were not synced like before. I ask, for the love of God, that you recover my favorites.

Tất cả các câu trả lời (7)

more options

Hi

Are the bookmarks still on your other device where you have Firefox installed?

more options

No, only on my Mac Mini.

more options

Okay, good to know you still have your bookmarks. What is the other device that you wish to sync your bookmarks to?

more options

I think you did not understand. i bought a mac mini, downloaded firefox as i always do on any device, and logged into my account to sync bookmarks, passwords, history etc. Turns out it didn't sync anything. It's not sincere about ANYTHING. I don't know if there was a problem with your database, but I want to save my data again. I’m not logged into any other one device. Only on this Mac mini.

more options

Did you have any saved bookmarks on this FIREFOX account before? (Excluding other browsers such as Chrome or Safari).

more options

Yes, sure. Ever only on this account. I’m not use others browsers.

more options

Hi

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.