Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

Email

  • 3 trả lời
  • 1 gặp vấn đề này
  • 16 lượt xem
  • Trả lời mới nhất được viết bởi YongHan

more options

I can't get into my email account, I get a message "Failed to load javascript". This is in Outlook. My computer has the Windows Vista program.

I can't get into my email account, I get a message "Failed to load javascript". This is in Outlook. My computer has the Windows Vista program.

Tất cả các câu trả lời (3)

more options

Hello hhoffmann1,

Firstly, let's check if the issue might be caused by extensions. To do so, press down the SHIFT button while launching the Firefox browser to open Firefox in Troubleshooting Mode. In this mode, all extensions will be temporarily disabled.

Afterwards, try to open your Email account again and see if the issue is solved. If it is, then the issue is caused by one of your extensions you installed, so now you can then disable that extension.

Hopefully this answer solves your issue, and if it does, kindly mark this answer as the solution (solved)! If not, kindly report back so I can help!

more options

Sorry this didn't solve my problem. Still the same.

more options

Hello hhoffmann1,

Sorry to hear that, can you check if the "shield" icon on the left of your address bar is purple when you are accessing outlook? If so, the Enhanced Tracking Protection might be blocking content!