Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

Firefox crashing in Windows 11

  • 14 trả lời
  • 1 gặp vấn đề này
  • 38 lượt xem
  • Trả lời mới nhất được viết bởi jonzn4SUSE

more options

So i downloaded firefox from the website... it doesnt even open! i tried to reinstall which didnt solve the problem.. then i uninstalled and installed it from the MS Store... it opened once and i used it for a day, but then the next day.. it again crashed and didnt open.. i didn't have extensions nor any themes. PLease help.. i used it everyday in win10... but in win11, edge or chrome is the only option.. pls fix it ASAP

So i downloaded firefox from the website... it doesnt even open! i tried to reinstall which didnt solve the problem.. then i uninstalled and installed it from the MS Store... it opened once and i used it for a day, but then the next day.. it again crashed and didnt open.. i didn't have extensions nor any themes. PLease help.. i used it everyday in win10... but in win11, edge or chrome is the only option.. pls fix it ASAP

Tất cả các câu trả lời (14)

more options

Please explain the problem in detail. What happens? What are the exact error messages?


If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter

Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address box;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted Win 10: Press <Windows> + R on the keyboard. A Run dialog will open. In the Run dialog, type %APPDATA%\Mozilla\Firefox\Crash Reports\submitted <Enter>


Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the most Recent 5-7 File Names in the folder. Press the Reply button. Now go to the reply box and paste them in.

more options

what happens is when i try to open firefox, it opens like for a second i can see the browser and then it crashes. There are no running processes.. i checked. There are no error messages.. it just, crashes. I also tried running in administrator mode which too didn't solve the prob. And FYI, i have two profiles on this pc. Firefox works in the other profile.. but doesn't work in this profile.

more options

For the profile that is not working, follow the instructions from my last post. Are there any crash reports?

more options

Win 10: Press <Windows> + R on the keyboard. A Run dialog will open. In the Run dialog, type %APPDATA%\Mozilla\Firefox\Crash Reports\submitted <Enter>

should I do this?

more options

Yes. That should be correct. For me it's; C:\Users\Fred\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted

Note: Because of the space in the string, there might be a problem. Note the quotes: "C:\Users\Fred\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted"

more options

this is it... there is no submmited file folder and i also enabled 'show hidden files/items'. Its just this

more options

I called for more help.

more options

I think there is a problem with profiles... as it works in the other profile. Maybe firefox can't handle two profiles??

more options

Try downloading Firefox from Mozilla and see if you have the same issue. https://www.mozilla.org/en-US/firefox/all/#product-desktop-release

more options
more options

jonzn4SUSE said

Try downloading Firefox from Mozilla and see if you have the same issue. https://www.mozilla.org/en-US/firefox/all/#product-desktop-release

I did that and doesn't work... that's where this all started

more options

James said

One can have multiple profiles with a Firefox install. https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles

Firefox doesn't even open how do i even do this steps? Nothing even opens! I did troubleshoot mode too!

more options

The profile creator wizard doesn't open... it too, crashes

more options

What security software are you running? You may need to try Windows in Safe Mode to see if Firefox opens.