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Mozilla Firefox browser lists up-to-date incorrectly

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  • 1 gặp vấn đề này
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  • Trả lời mới nhất được viết bởi cor-el

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I have a question about the Firefox browser that came installed by default with my enterprise set-up. I usually browse on Chrome, but my user also has a 'Mozilla Firefox' browser installed. When I opened it today, I found that it is somewhat out of date. Aside from buggy tab formatting, the biggest indication is an invalid certificate warning for many sites including Wikipedia and the Mozilla support website.

As shown in the attached screenshots, Firefox version 34.0.5 is running, and it considers itself up to date. I subsequently installed the default version of Firefox for Windows 10 (apparently 97.0), but it did not update the previous Firefox browser, which is still accessible under 'Mozilla Firefox,' whereas I am writing this ticket in the current browser, called 'Firefox.'

I think this question should be very low priority, but I am wondering why the browser thinks it is up to date. According to the current documentation, the only internal path to updates seems to be a 'Help' > 'About Firefox' > (Firefox initiates automatic update) sequence, but that isn't working for the older browser version. It feels like updating to the newest version should be possible from within the outdated Firefox, rather than doing what I did and installing another instance on my machine.

I have a question about the Firefox browser that came installed by default with my enterprise set-up. I usually browse on Chrome, but my user also has a 'Mozilla Firefox' browser installed. When I opened it today, I found that it is somewhat out of date. Aside from buggy tab formatting, the biggest indication is an invalid certificate warning for many sites including Wikipedia and the Mozilla support website. As shown in the attached screenshots, Firefox version 34.0.5 is running, and it considers itself up to date. I subsequently installed the default version of Firefox for Windows 10 (apparently 97.0), but it did not update the previous Firefox browser, which is still accessible under 'Mozilla Firefox,' whereas I am writing this ticket in the current browser, called 'Firefox.' I think this question should be very low priority, but I am wondering why the browser thinks it is up to date. According to the current documentation, the only internal path to updates seems to be a 'Help' > 'About Firefox' > (Firefox initiates automatic update) sequence, but that isn't working for the older browser version. It feels like updating to the newest version should be possible from within the outdated Firefox, rather than doing what I did and installing another instance on my machine.
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OMG, what company includes a 7 year old browser in their Enterprise setup? It has to be a mistake, right?!

Obviously that is not safe to use on the web. Are you able to remove it and install a new version? If not, can you install either of these alongside:

I think that will leave the old 32-bit version in place, but as long as it is not the default browser, hopefully it doesn't leave too gaping a security hole. That said, it would be preferable to remove the old version after installing the new one.

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Oh wait, you already installed the new version on the same system?

To uninstall the old one, try here:

C:\Program Files (x86)\Mozilla Firefox\uninstall

There should be a file there named helper.exe

If you are asked whether to remove data or profile folders, don't remove them.

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Note that you may suffer data loss if you use the current release with a Firefox 34 profile. Normally if you update via "Help -> About Firefox" updating goes in steps from one watershed version to the next to run special profile migration code. To transfer logins this would mean to run at least Firefox 68.12.0 ESR or Firefox 72.0.2

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Thank you for the tips. As I mentioned, I usually browse in Chrome, so I do not think there is much profile information on the older Firefox.

In my system settings, I tried uninstalling the outdated Firefox using the Windows dialog, but I got an error suggesting that I refresh the PC (see screenshot). In my program files, the two Firefox browsers were not differentiated in a way that I could see (c.f. the screenshot of the Windows apps). I am reluctant to run the uninstall helper directly if it might uninstall both versions of Firefox.

I think for now I will not browse on the outdated Firefox version, and I will try uninstalling the older browser after I next restart this computer.

As an aside, the only updated file in C:\Program Files (x86)\Mozilla Firefox\ was a config file, which I think is a surprisingly slight change. Maybe it makes sense that when you go from one version to another you're not making sweeping changes to the application files, but there is a slight disconnect between the 1 KB config file and the 120 MB size difference in the apps. Probably, the config file tells Firefox where to look for all the updates?

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Hmm, a config file. That could be pushed from the IT department to modify settings in Firefox, but since we are ignoring the Firefox 34 configuration for now, I don't think it's worth investigating at this point.

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The version installed in "C:\Program Files (x86)\Mozilla Firefox\" is a 32-bit Firefox version while the version you installed is the 64 bit Firefox 97 version.

Can you remove or rename the Firefox installation folder in "C:\Program Files (x86)\Mozilla Firefox\", possibly while booting Windows in Safe Mode ?