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Does not load any web pages

  • 3 trả lời
  • 1 gặp vấn đề này
  • 20 lượt xem
  • Trả lời mới nhất được viết bởi FredMcD

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Brand new pc, new download of Firefox. App opens and allows web addresses to be entered but does not load anything. Nothing happens, it's a blank page. I can't access any settings pages either. I've downloaded and reinstalled Firefox a few times and I got an error message during installation two of the times. I've attached a screenshot of the error message, which reads "firefox.exe - System Error // The code execution cannot proceed because VCRUNTIME140_1.dll was not found. Reinstalling the program may fix this problem."

Brand new pc, new download of Firefox. App opens and allows web addresses to be entered but does not load anything. Nothing happens, it's a blank page. I can't access any settings pages either. I've downloaded and reinstalled Firefox a few times and I got an error message during installation two of the times. I've attached a screenshot of the error message, which reads "firefox.exe - System Error // The code execution cannot proceed because VCRUNTIME140_1.dll was not found. Reinstalling the program may fix this problem."

Giải pháp được chọn

What's your computer system and Firefox version?

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

Install both 32-bit and 64-bit "Visual Studio 2015, 2017 and 2019" downloads, (x86: vc_redist.x86.exe and x64: vc_redist.x64.exe) from https://support.microsoft.com/help/2977003/the-latest-supported-visual-c-downloads

You may not need the latter (32-bit version) if you use 64-bit Firefox. You may have to reboot the computer. ++++++++++++++++++++++++++++++++++++++++++++++ In another thread, a user reported that a recent update of Malwarebytes Anti-Exploit (version 415) may be causing symptoms similar to the VC Runtime problem. If you have MBAE, it should have a setting to exempt Firefox. You could test whether that makes any difference.

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Giải pháp được chọn

What's your computer system and Firefox version?

You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

Install both 32-bit and 64-bit "Visual Studio 2015, 2017 and 2019" downloads, (x86: vc_redist.x86.exe and x64: vc_redist.x64.exe) from https://support.microsoft.com/help/2977003/the-latest-supported-visual-c-downloads

You may not need the latter (32-bit version) if you use 64-bit Firefox. You may have to reboot the computer. ++++++++++++++++++++++++++++++++++++++++++++++ In another thread, a user reported that a recent update of Malwarebytes Anti-Exploit (version 415) may be causing symptoms similar to the VC Runtime problem. If you have MBAE, it should have a setting to exempt Firefox. You could test whether that makes any difference.

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I installed the 64-bit "Visual Studio 2015, 2017 and 2019" and the problem has been resolved. Thanks FredMcD!

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Glad to help. Safe Surfing.