Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

download failed

  • 24 trả lời
  • 1 gặp vấn đề này
  • 63 lượt xem
  • Trả lời mới nhất được viết bởi keithinoz1

more options

Just installed Win 11 on a new SSD an dam having trouble downloading files. Some come down ok and others not. The attachment shows shows 2 Logitech files. I can download them with Chrome

Just installed Win 11 on a new SSD an dam having trouble downloading files. Some come down ok and others not. The attachment shows shows 2 Logitech files. I can download them with Chrome
Đính kèm ảnh chụp màn hình

Tất cả các câu trả lời (20)

more options

Are there any error messages?

Go to the Mozilla Add-ons Web Page {web Link} (There’s a lot of good stuff here) and search for a download manager.


This download manager works separately from the browser. The browser tells it what to download, and off it goes.

http://www.freedownloadmanager.org It is a powerful modern download accelerator and organizer for Windows and Mac.

more options

Needless to say I had to use Chrome to download the file Freedownloadmanager. I would still like to know why Firefox can download some files and not others

more options

FredMcD said

Are there any error messages?

Have you tried using an add-on download manager?

more options

No messages. Just "failed" in the download chevron. What download add on do you suggest

more options

Sorry, I use a Legacy Firefox version and Legacy add-ons.

more options

Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

Starting Any Computer In Safe Mode (web link) Free Online Encyclopedia

https://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

https://www.digitalcitizen.life/4-ways-boot-safe-mode-windows-10/ +++++++++++++++++++++++++++++++++++++++++++++++ If the problem goes away with the computer in Safe Mode, the problem is with one of the other programs on the system.

As a test, disable your protection programs.

more options

It seems to be *.exe that wont download. No problems with PDF, CSV or QIF

more options

Issue does not exist in safe mode. How does one find out which program is casing the situation?

more options

The way to test add-ons is to disable them all, then re-enable them individually or in batches until you get a failure.

more options

The only addons or extensions are one from Mozilla and one from Google. Disabling them made no difference

more options

Then possibly it's something else in the profile.


Use these links to create a new profile. Use this new profile as is. Is the problem still there?

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible

http://kb.mozillazine.org/Profile_folder_-_Firefox#Navigating_to_the_profile_folder

https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles


Type about:profiles<enter> in the address bar.

more options

Appreciate your help but a new profile did not help

more options

I called for more help.

more options

It's weird. Only exe file are involved. No problems with Chrome or Edge

more options

Troubleshoot mode only gets you so far. Add-ons aren't the only possible cause of an issue. https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode

more options

BY disabling download accelerator in Settings>general the problem has gone.

Performance Use recommended performance settings

           Learn more

These settings are tailored to your computer’s hardware and operating system.

           Use hardware acceleration when available
more options

That was very good work. Well Done. Please flag your last post as Solved Problem as this can help others with similar problems. Go to that post and click the 'Solved' button to its right.

more options

The problem has returned. The performance settings are disabled as per my note 12/10/21 8:25 pm

more options

keithinoz1 said

It's weird. Only exe file are involved.

keithinoz1 said

Issue does not exist in safe mode. How does one find out which program is casing the situation?

Were you talking about the Computer in Safe Mode?


If the problem goes away with the computer in Safe Mode, the problem is with one of the other programs on the system.

As a test, disable your protection programs.

more options

Disabling Symantec made no difference

  1. 1
  2. 2