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web site login denials

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I am finding a web site that I have used for many years is suddenly not working as the login will not work. I have contacted the compmany whose website i use and they have taken me through steps that point to an issue with firefox. (I can get acces to the site with MS Edge). If firefox thinks there si a security issue I cannor find how to make teh site an exception.

I also see that firefox thinks my browser preferences are being managed by my organisation. In fact I am my organisation and dont recall having set up a policy for my company

Can you help pls

Thanks

Simon Reid

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simon122 said

I also see that firefox thinks my browser preferences are being managed by my organisation

Your organization has disabled the ability to change some options

https://support.mozilla.org/en-US/questions/1256411#answer-1213977

https://support.mozilla.org/en-US/questions/1256411#answer-1214022

https://support.mozilla.org/en-US/questions/1239094

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simon122 said

I am finding a web site that I have used for many years is suddenly not working as the login will not work.

Please explain the problem in detail. What happens? What is/are the exact error message(s) ?


Make sure you are not blocking content.

https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

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You probably see "Your browser is being managed by your organization." because your ESET Security is trying to inject its root certificate in Firefox to act as an MITM and monitor your internet traffic,


If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for relevant-looking messages about blocked content.


You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or userChrome.css is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

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