Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

use recovery key after forget & reset password

  • 4 trả lời
  • 2 gặp vấn đề này
  • 14 lượt xem
  • Trả lời mới nhất được viết bởi cor-el

more options

I forget my account password so i reset the password. Then i accidentally skip the recovery key to reset option so my whole data in sync is not shown. But i have a recovery key. How to restore my data?

I forget my account password so i reset the password. Then i accidentally skip the recovery key to reset option so my whole data in sync is not shown. But i have a recovery key. How to restore my data?

Tất cả các câu trả lời (4)

more options

Hi

Any data you have on the server that had not already been synced to another copy of Firefox will have been erased when you reset your password.

more options

Thanks for the reply. I have a recovery code of before i reset. Any use with that to restore password?

more options
more options

Since you already have reset the password, you can no longer use that old recovery key as the reset has invalidated it and the password reset has purged your data on the server, so you won't be able to restore your previous personal data from the Sync server by using that old recovery key. You will also have to generate a new recovery key in case you would want to use this recover feature in the future.