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log in to my bank online

  • 4 trả lời
  • 1 gặp vấn đề này
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  • Trả lời mới nhất được viết bởi FredMcD

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I can log in to my bank online in Chrome, but not Firefox. Whereas there was never a problem before with Firefox. Did the recent Update in Firefox cause this?? I want to use Firefox to log in to my bank as before. Thank you.

Giải pháp được chọn

Make sure you are not blocking content.

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

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Tất cả các câu trả lời (4)

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Hi, I don't think we have enough information yet to help you resolve this. Does the bank site display a message -- for example, it says wrong password or unknown user, or it says Firefox is no longer supported -- or is the problem that it just reloads and says nothing, or do you get a blank page, etc.?

Hữu ích?

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Please explain the problem in detail. What happens? What is/are the exact error message(s) ?

Hữu ích?

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There is no error message. I click the tab in FiREFOX which opens my bank's website page as before. I then enter my user # and then a password as per usual. Then I click LOG IN. At that point a small rotating circle appears, as per usual, as it tries to log in, but nothing happens and the small circle then disappears. I called my bank and they said there is probably a technical issue with FIREFOX and to try Chrome instead. I did that and there was no problem logging in with CHROME browser.

Hữu ích?

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Giải pháp được chọn

Make sure you are not blocking content.

Diagnose Firefox issues using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop also see https://blog.mozilla.org/security/2021/03/23/introducing-smartblock/

https://support.mozilla.org/en-US/kb/smartblock-enhanced-tracking-protection


Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

Hữu ích?

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