Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

Firefox updated and reset everything

  • 4 trả lời
  • 1 gặp vấn đề này
  • 11 lượt xem
  • Trả lời mới nhất được viết bởi abdoabushahba

more options

I can't find a Firefox old folder as mentioned in other places.

- I had to login to make a profile. I am hoping all my stuff isn't missing from my laptop yet maybe I can salvage this. -All my bookmarks are gone. -All my saved passwords are gone. -All my add-ons are gone.

You all need to warn us before you shove an update down our throats that resets the entire browser.

Tất cả các câu trả lời (4)

more options

Hello there, I hope this problem to be solved soon. Check this article might help you: "Recover user data missing after Firefox update" https://support.mozilla.org/en-US/kb/recover-user-data-missing-after-firefox-update

Hữu ích?

more options

Thanks for the reply, but there are no old profiles I see in about:profiles. I think it has something to do with the new release and changing up the system they had in place. My laptop still has most of my passwords so I can recover some of them from there.

Hữu ích?

more options

@davidsopala Hello again, I don't want to lose hope to restore your data. And because we don't know the exact reason why this happened (see the paragraph between " "), I encourage you to see theses questions from people had the same problem. I believe you will find your solution in it.

(I know that the problem happened after the update, but what in the update that made the problem? and why it's not universal problem for all users like me for example?)

I lost bookmarks and user passes after firefox update https://support.mozilla.org/en-US/questions/1291141 New clear profile every time after Firefox update https://support.mozilla.org/en-US/questions/1267878 Firefox updating itself and I lost all my history and bookmarks!! https://support.mozilla.org/en-US/questions/1294502 Lost all data after regular update https://support.mozilla.org/en-US/questions/1206766 Opened firefox and have lost all settings/bookmarks, saved passwords, add-ons etc. https://support.mozilla.org/en-US/questions/1217835 Bookmarks have disappeared after Firefox update https://support.mozilla.org/en-US/questions/1323303

Also try to install this extension maybe it will detect the old profile: Profile Switcher for Firefox https://addons.mozilla.org/en-GB/firefox/addon/profile-switcher/

Also I encourage you to Backup your profile at regular basis: Back up and restore information in Firefox profiles https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles Simple Firefox Backup tool from Sordum https://www.sordum.org/12298/simple-firefox-backup-v1-2/

Please update me whether you solved it or not.

Được chỉnh sửa bởi abdoabushahba vào

Hữu ích?

more options

@davidsopala Hello again, I don't want to lose hope to restore your data. And because we don't know the exact reason why this happened (see the paragraph between " "), I encourage you to see theses questions from people had the same problem. I believe you will find your solution in it.

(I know that the problem happened after the update, but what in the update that made the problem? and why it's not universal problem for all users like me for example?)

I lost bookmarks and user passes after firefox update https://support.mozilla.org/en-US/questions/1291141 New clear profile every time after Firefox update https://support.mozilla.org/en-US/questions/1267878 Firefox updating itself and I lost all my history and bookmarks!! https://support.mozilla.org/en-US/questions/1294502 Lost all data after regular update https://support.mozilla.org/en-US/questions/1206766 Opened firefox and have lost all settings/bookmarks, saved passwords, add-ons etc. https://support.mozilla.org/en-US/questions/1217835 Bookmarks have disappeared after Firefox update https://support.mozilla.org/en-US/questions/1323303

Also try to install this extension maybe it will detect the old profile: Profile Switcher for Firefox https://addons.mozilla.org/en-GB/firefox/addon/profile-switcher/

Also I encourage you to Backup your profile at regular basis: Back up and restore information in Firefox profiles https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles Simple Firefox Backup tool from Sordum https://www.sordum.org/12298/simple-firefox-backup-v1-2/

Please update me whether you solved it or not.

Hữu ích?

Đặt một câu hỏi

Bạn phải đăng nhập vào tài khoản của bạn để trả lời bài viết. Vui lòng bắt đầu một câu hỏi mới, nếu bạn chưa có tài khoản.