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Website Error

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Hi all,

FF 90.0.2 (64 bit), Window 10 Version 21H1 Build 19043.110

Each time I initially go to this website ( https://www.bunnings.com.au/ ) I get an error message "Some Error Occurred" in the top LHS on a white blank screen. If I refresh the page it displays correctly until I go to the site again in a new browser session.

I have disabled all extensions by going into Troubleshooting Mode but it is still there.

Anyone know of a solution?

TIA

EDIT: No Issues with Chrome or Edge.

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Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem,

Start Firefox using Troubleshoot(Safe) Mode {web link}

A small dialog should appear. Click Start In Troubleshoot(Safe) Mode (not Refresh). Is the problem still there?

While you are in Troubleshoot(Safe) mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

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Hi,

Thanks for your reply. I have tried all your suggestions and the problem remains, and as I said even in Troubleshooting Mode.

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Delete browsing, search and download history on Firefox {web link}

Remove a single website from your history {web link}

Open the History Manager <Control> (Mac=<Command>) <Shift> H. In the search bar, enter the name of the site. Right-click on one of the listings and select Forget About This Site. This should remove all information, including any site settings And Passwords.

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If clearing cookies didn't help then it is possible that the cookies.sqlite file in the Firefox profile folder that stores the cookies got corrupted.

  • rename/remove cookies.sqlite (cookies.sqlite.old) and when present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder with Firefox closed in case cookies.sqlite got corrupted.

You can use the button on the "Help -> More Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

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@FredMcD & @cor-el - I tried both of your suggestions and neither resolved the issue for me.

Any other ideas appreciated.

TIA

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@FredMcD - Yes, I have ESET installed. Are you wanting me to follow ALL the directions in those links you provided.

Remember - This error only happens the first, and only the first, time you access this website. Refreshing the page and the error goes away and the website functions normally until the next FF session.

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As a test; disable ESET, then start the browser.

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Tried that and the issue still exists.

EDIT: Also checked ESET logs for any activity and found nothing.

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