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Request Account Deletion

  • 3 trả lời
  • 1 gặp vấn đề này
  • 35 lượt xem
  • Trả lời mới nhất được viết bởi Paul

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Hello Mozilla Team,

I have a small problem.

My home server was killed by a flood, so I lost my password manager (2FA & recovery code). The geo backup was unfortunately a bit older and does not contain the data for my Mozilla account. This has now locked me out of my account, but I still want to delete it. I have read the article (https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication), but I still have the right to delete my account and have my data deleted.

I would like to know who to email to get this started, Stay healthy, thanks for the help.

Hello Mozilla Team, I have a small problem. My home server was killed by a flood, so I lost my password manager (2FA & recovery code). The geo backup was unfortunately a bit older and does not contain the data for my Mozilla account. This has now locked me out of my account, but I still want to delete it. I have read the article (https://support.mozilla.org/en-US/kb/what-if-im-locked-out-two-step-authentication), but I still have the right to delete my account and have my data deleted. I would like to know who to email to get this started, Stay healthy, thanks for the help.

Tất cả các câu trả lời (3)

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Still relevant?

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Hi

You can request data erasure further to the links in this support article:

https://support.mozilla.org/en-US/kb/information-eu-eea-swiss-and-california-users