Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

When firefox did the new upgarde, it wiped out many of my programs, photos, music etc. IS there any way to recover all the lost data?

  • 3 trả lời
  • 1 gặp vấn đề này
  • 3 lượt xem
  • Trả lời mới nhất được viết bởi FredMcD

more options

Is there any way to recover the lost data?

Is there any way to recover the lost data?

Tất cả các câu trả lời (3)

more options

That's unlikely, can you be more specific about the update release date and the version. I also believe that an update in browser wouldn't erase files, data stored on the physical disk(hdd or ssd or Nvme). However your browser stored information can/can't change. If it has it could be any malicious software mistakenly downloaded from a third party site. I would also like to follow up on the issue.

more options

Did you already try doing a normal shutdown and restart of Windows? That can help with releasing locked files and resolving problems with user privileges.

more options

After restarting the computer,

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed free to use malware scanners. Each works differently. If one program misses something, another may pick it up.