Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

update erased my bookmarks

  • 1 trả lời
  • 1 gặp vấn đề này
  • 5 lượt xem
  • Trả lời mới nhất được viết bởi jscher2000

more options

i have never had to login before this update forced me to do so and has lost ALL my password and bookmarks how do i recover this

Tất cả các câu trả lời (1)

more options

Hi, your Firefox identified itself to the forum as version 72.0.2 running on Windows 10. That version was from about a year ago, so I'm not sure you actually updated. More like downgraded?

If an older version of Firefox replaces a newer one, Firefox usually will display a message that it can't use your saved settings and needs to create a new profile. Do you recall seeing anything like that right before the problem started? If you didn't see any message like that, it might indicate you have both an old and a new version installed. Let's research this a bit more before taking any drastic action.

Check compatibility.ini files

First, please set Windows to show hidden files and folders: https://support.microsoft.com/en-us/windows/show-hidden-files-0320fe58-0117-fd59-6851-9b7f9840fdb2

Next, in the Windows 10 system search box, paste this shortcut path and press Enter to launch this folder in Windows' File Explorer:


The Profiles folder may contain one or more individual folders with odd names -- the left part is random letters and numbers, then there is a dot, then the right part is text like default or default-release.

How many folders do you have here?

Each individual profile folder should contain a file named compatibility.ini that has information on the last version of Firefox that used that folder. This is helpful to figure out whether your Firefox downgraded somehow. Note that by default, Windows hides the .ini file extension. You can set Windows to show all file extensions while trying to spot specific files: https://www.bleepingcomputer.com/tutorials/how-to-show-file-extensions-in-windows/

Usually a .ini file will open in Notepad if you double-click it, and the contents look like this:

[Compatibility] LastVersion=84.0.2_20210105180113/20210105180113 LastOSABI=WINNT_x86_64-msvc LastPlatformDir=C:\Program Files\Mozilla Firefox LastAppDir=C:\Program Files\Mozilla Firefox\browser

Can you look at your compatibility.ini files and see what they tell you about the version and the installation location? On 64-bit Windows, you might have Firefox in either of these paths, and a dual install, could cause problems:

  • C:\Program Files\Mozilla Firefox
  • C:\Program Files (x86)\Mozilla Firefox

What did you find?

Được chỉnh sửa bởi jscher2000 vào

Hữu ích?

Đặt một câu hỏi

Bạn phải đăng nhập vào tài khoản của bạn để trả lời bài viết. Vui lòng bắt đầu một câu hỏi mới, nếu bạn chưa có tài khoản.