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2 Tier Authentication

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Hello, A couple weeks ago my Quickbooks Online software began requiring 2 tier authentication. This feature is disabled within the software settings and does not happen when using a Macbook. According to Quickbooks this issue is due to the browser (Firefox). I didn't change any setting prior to this issue. I did however reset to the default settings but the problem is not resolved. I've searched the Firefox settings for a solution but was unsuccessful. Can anyone help?

Thanks, Kathy

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Hi Kathy, there is no specific Firefox feature for 2FA/MFA. Websites can require extra authentication if that is part of their security protocol, but I don't know why the site would treat different browsers or different operating systems differently.

One thing: after you complete 2FA/MFA, the site will set a cookie so that you don't have to do it again in the same browser. If the cookie is cleared, then you'll need to pass the challenge again.

Hữu ích?

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Hi jscher2000, Thanks for the quick reply. I thought about the cookie issue, I have this website set to allow cookies. Couple confusing things, every log-in has a different login address and this wasn't a problem until a couple weeks ago. Anymore thoughts?

Thanks Again, Kathy

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If there are sub level domains involved then best is to create the exception for the top level domain. I.e. https://mozilla.org includes https://support.mozilla.org

In case you use "Clear history when Firefox closes" or otherwise clear history.

  • do not clear the Cookies
  • do not clear the Site Preferences
  • clearing "Site Preferences" clears exceptions for cookies, images, pop-up windows, and software installation and exceptions for passwords and other website specific data
  • clearing "Cookies" will remove all selected cookies including cookies with an allow exception you may want to keep

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