Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

Scroll wheel not scroll the page, only when the window is active.

  • 1 trả lời
  • 1 gặp vấn đề này
  • 4 lượt xem
  • Trả lời mới nhất được viết bởi stuye98

more options

I have had multiple instances (maybe 4 times in 5 months) where the browser begins to refuse to accept sroll wheel inputs. The scroll wheel functions as intended when using other applications or when firefox is an inactive window (i.e. I can scroll as intended when I have the active cursor within Visual Studio). In the instances that I have noticed the exact moment that the issue begins I would note that Twitter was the active tab. The issue will then persist until the browser is either reset or reinstalled. Rebooting the operating systems does not help.

This issue affects exclusively my work laptop, I've never encountered this issue before on my personal desktop where I use a near identical configuration (OS, firefox version, extensions & mouse). This difference leads me to believe that the issue may reside in some piece of software that either Dell or my employer has installed on this machine but I don't have any suspicions as to the culprit.

I've explored solutions from my searches on both google and the mozilla support pages to no avail. From these searches I have tried solutions including; altering firefox hardware acceleration settings and altering the Windows mouse scroll wheel settings (which did seem to help in one instance of this issue but forced me to use a massive number of lines per scroll stop).

As mentioned above I have been able to resolved this issue before using firefox's reset function in the past but this time the issue has carried across the reset and even in to another install of firefox (v83.0b9 on the developer edition channel).

Any help or suggestions that can be offered would be greatly appreciated. The provided troubleshooting data may not come in handy as this query is being written directly after a reset.

Giải pháp được chọn

Since wriiting the above I've been able to fix the issue. Toggling smooth scrolling in my Mouse's software package (Logitech Options) provided the fix. From other experimentation the issue also manifested in other browsers so I suspect that the mouse's smooth scroll software hit an issue and gave up and toggling it reset it somehow.

This question can be marked resolved as I think this ultimately unlikey to be an issue on Mozilla's end.

Đọc câu trả lời này trong ngữ cảnh 👍 0

Tất cả các câu trả lời (1)

more options

Giải pháp được chọn

Since wriiting the above I've been able to fix the issue. Toggling smooth scrolling in my Mouse's software package (Logitech Options) provided the fix. From other experimentation the issue also manifested in other browsers so I suspect that the mouse's smooth scroll software hit an issue and gave up and toggling it reset it somehow.

This question can be marked resolved as I think this ultimately unlikey to be an issue on Mozilla's end.

Hữu ích?

Đặt một câu hỏi

Bạn phải đăng nhập vào tài khoản của bạn để trả lời bài viết. Vui lòng bắt đầu một câu hỏi mới, nếu bạn chưa có tài khoản.