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Something has gone wrong with my Firefox Browser. Can you please help?

  • 6 trả lời
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  • Trả lời mới nhất được viết bởi avwood

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The other day a few programs got downloaded by accident so I went to Control (Windows 10) and deleted them. I recall at the time that it also added an add on or two in my Firefox Browser.

A couple of things are not working normally when I do a Google search with Firefox so I thought I should go back and delete the add ons that went into my Firefox which I didn't want.

But when I now go to tools and down to add ons all I get is a blank page.

I suspect the problem can be answer by deleting Firefox from my computer and downloading from the start but that will delete all the add ons that I have in the past put into Firefox and I cannot remember them all except Add Block, Webmail Ad Blocker and Adblock Plus.

Can someone please advise me but remember I am old and not at all computer savvy so any help will have to be in very basic description or guide.

Please ???????

Giải pháp được chọn

Dear cor-el and Fred McD,

Thank you so much for your guidance.

With the help of a good friend I started Firefox in safe mode and was able to see the add ons. I removed the one that got added yesterday (automatically..not by me) and now everything works.

Again, I am so grateful to you for your help.

Cheers Anthony

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Further to the above from memory there was an add on that went into Firefox relating to google searches. It is since then my goggle searches come up differently and not as well.

Hữu ích?

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Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh).


This should disable the add-on causing the problem. Go to the Add-ons Manager and disable the newly installed add-ons.

Then restart the browser.

Hữu ích?

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Try to start Firefox in Safe Mode to see if that allows to access the about:addons page.

  • Windows: hold down the Shift key while starting Firefox
  • Mac: hold down the Options key while starting Firefox

Hữu ích?

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Giải pháp được chọn

Dear cor-el and Fred McD,

Thank you so much for your guidance.

With the help of a good friend I started Firefox in safe mode and was able to see the add ons. I removed the one that got added yesterday (automatically..not by me) and now everything works.

Again, I am so grateful to you for your help.

Cheers Anthony

Hữu ích?

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Can you tell us the name of that add-on, and where you think it came from?

Hữu ích?

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Dear FredMcD

I cannot remember the name of the add on but it had the name Google in it.

It got added somehow along with other programs which I deleted when I was looking for help online to save youtube videos.

The program I was using was called Youtube Downloader which I will never use again for obvious reasons after all my stress yesterday.

Forgive my slow reply but more stress..my phone and internet has been out all day.

If you can ever work out what the add on was from trying to use Youtube Downloader, please let me know.

Many thanks,

Anthony

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