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Firefox, Yahoo Mail and Windows 10

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I spent an hour with Microsoft support who told me this is a browser problem so I'm here. Firefox is my only browser, Yahoo is my only mail client: I'm up to date with firefox, always.

I have 2 desktops and 1 laptop. I bought the laptop with windows 10, use firefox and chrome and my 2 yahoo mail accounts no problem on the laptop, until a recent windows 10 update. Now I have no contacts and I can't manually insert contacts, it won't save them. I have 2 desktops both windows 7. I upgraded one in January. I don't normally use that computer so I was unaware of any yahoo mail issues. Desktop 2 is using version 18363.1016 while both the laptop and desktop 1 are on 19041.450. I finally gave in and upgraded my daily use computer to windows 10 yesterday 9/3/20. I now have no Yahoo contacts and it won't let me manually input them, it won't save them. So, Yahoo mail is affected on all 3 computers. I checked desktop 2 and there were no contacts there either. I called Microsoft support today, they did all kinds of things...I don't want to use the mail app, I want to use Yahoo mail. Oddly when I switched over to desktop 2 suddenly the contacts were there and everything worked fine . Nothing had been done to that computer...it is configured exactly like the computer I use daily. The laptop and the desktop still do not have Yahoo contacts are are able to save contacts. No clue how I got them on desktop 2, no clue how to get them on laptop and desktop 1. HELP. Thanks

Giải pháp được chọn

Hi HawkZon

We have seen reports that ad-blocking extensions are causing issues with Yahoo mail.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for messages about blocked content.

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Giải pháp được chọn

Hi HawkZon

We have seen reports that ad-blocking extensions are causing issues with Yahoo mail.

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for messages about blocked content.

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