Tìm kiếm hỗ trợ

Tránh các lừa đảo về hỗ trợ. Chúng tôi sẽ không bao giờ yêu cầu bạn gọi hoặc nhắn tin đến số điện thoại hoặc chia sẻ thông tin cá nhân. Vui lòng báo cáo hoạt động đáng ngờ bằng cách sử dụng tùy chọn "Báo cáo lạm dụng".

Learn More

I lost all my data

  • 1 trả lời
  • 1 gặp vấn đề này
  • 18 lượt xem
  • Trả lời mới nhất được viết bởi jscher2000

more options

Hello its been years i havent using this web browser. but still i have some data like bookmarks, and password that i saved in here.

but when i log back in with my account. all of them is gone, could you please help me ?

i already try to synchronize the device with my account. but its still nothing happened.

please help i have a search history, book mark, and password, from when i still in elementary school.

its very hearth breaking if its gone.

thanks

Tất cả các câu trả lời (1)

more options

Hi Rachmandani, welcome back.

I guess you are using a new device now, so Firefox didn't find your old data when you (re)installed it?

If you are using the same device, it's possible that Firefox created a new profile. Could you take a look at this article for more things to check: Recover lost or missing Bookmarks.

You mentioned that you logged in to your Firefox Account, and that Sync didn't bring old data to your new installation. I don't know how long data is kept on Mozilla servers if your account is inactive. ??